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VRM Portal Consumption missing percentage numbers

I’have seen in the VRM Portal the following screen, with missing percentage numbers.


The percentage numbers are missing since the day, when the consumption from grid is zero.

Maybe it’s a bug ?



like-pv asked

0 Answers

how to reduce/split a large GX data log file of 2GB (70MB Ziped) so can be up loaded to VRM portal.

Hi I have a GX data log file of 2GB the I would like to load to VRM.

Ziped it is still 70MB which is above the 64MB limit.
swisssolar mentioned that he split the file. can any body tell me how to do this?

Cheers Jon

jon-lowbank asked

0 Answers

VRM kaputt?

Ok, it seems to have been only 15 minutes, but no "maintenance" message or similar, so it looks a little bit unplanned.

petajoule asked
Teun Lassche (Victron Energy Staff) answered ·

1 Answer

Unable to add multiplus-ll to VRM portal after following all instructions. id not found, error message

we are new to Victron and have tried to add our multiplus gx to the VRM portal. we are using an ethernet connection but to no avail ? Error message: id number not found.

bognorboy asked
bognorboy commented ·

3 Answers

Last 24h stats disappeared from VRM , web and also from the app


24h stats no longer showing since yesterday.

Known issue or?



teloth asked
Ulrich commented ·

5 Answers

Suggestion - Map

Could the map on the VRM portal be made bigger?

At the moment its small and no option to open to a larger view.


bigal asked
Matthias Lange - DE answered ·

1 Answer

VRM Dashboard Information

Good Evening.

I am currently busy with a site analyses, on one of my installations . On VRM the Dashboard when working through my consumption figures , i notice something that does not add up. When Viewing a single month for example March 2021 i can see the consumption everyday from the 1st to the 31st . When i am looking on a month to month basis the dates indicate from the first to the 29th , this is the same on all the months , the date's are not until the end of the complete month. Is the information for the month as per the dates indicated or does it actually reflect a complete month.

Regards Johannes Cronje



johannes-cronje asked
Teun Lassche (Victron Energy Staff) answered ·

1 Answer

I’d like to see the vrm portal view without the inverter showing

good morning, my system consists of: 1 cerbo gx 2 victron smart shunts 1 BlueSolar MPPT 2 tanks level I would like to display only these blocks in the vrm portal. now the portal always displays 1 inverter. how can i not see inverters? can you help me? thank you.

Marco Granai asked

0 Answers

Feature Request - VRM Widget Settings - keep Sum of all phases showing if I select it (instead of individual phases)

In my Windget in PV Inverter Yield, the default is that L1 / L2 / L3 is shown.

But I like to see the sum of all phases. One may configure that, but it keeps resetting to L1 / L2 / L3 after closing and reopening the page.

Would be fine to see personal options in future releases.



n-dee asked
dhw answered ·

2 Answers

VRM portal & VRM app not working on IOS 9.3.5

On an old iPad 3 (A1416) I cannot login in the VRM portal, not via Safari (no other browsers installed) or via the VRM app (version 2.5.2). The iPad is running on IOS 9.3.5, the latest available version.

When I go to vrm.victronenergy.com no website is loading, I only get a grey background.

When I use the app I can enter my credentials but I get the following error after hitting the Login button. Error! The internet connection appears to be offline. I double checked but the device does have a working internet connection

evhaandel asked
evhaandel edited ·

0 Answers

DC Power Missing on VRM Portal when using External Grid Meter.

Here is an interesting question for the VRM Portal guys. When I set my ESS to use my External CG Grid Meter and have 'Have DC' selected, then the DC Power icon is not displayed. Neither on VRM Portal nor on the Remote Console of my GX.

I understand the Remote Console (GX) space might be a limitation but the VRM Portal has no such limitation. See below:

With CG External Grid meter selected under ESS.



And when I select Inverter/Charger as the Grid Meter in the ESS setting. Here you can see the DC Power being displayed on both.



Why would DC Power not display on the VRM Portal when using an external CG Grid Meter?

Ingo asked
Ingo commented ·

2 Answers

How to see time left on battery - VRM

Hi all! I've just added my smart shunt to my Venus OS and am looking at the VRM. On the bluetooth app I can see time left on the battery but am unable to find this display on the VRM portal. Does it exist, and if so, where can I find it? TIA!

montague-monro asked
kurtinge answered ·

3 Answers

VRM portal dashboard battery voltage / Precentage


I have easysolar II GX. Yesterday I applied battery monitor from veconfigure and after that only the battery soc curve is visible on dashboard. It used to show the voltage curve which I am more interested on. Today I disabled the battery monitor from veconfigure. However the dashboard still shows only the battery precentage but without any new data.

How i can get the voltage curve back to the dashboard?


kkiksu asked

0 Answers

My customer cannot access their Venus GX as original installer has gone

I have just installed some additional solar PV to a customers existing off grid system which has is connected via a router to the VRM portal. However, the customer has never been given access and it seems the original installer may no longer be trading.

I have tried to request access, but the request goes unanswered as has the customer's request.

Can I gain access to this VRM account, adding the customer who have been paying for 4g access for over a year through Victron?

Yes, I can simply replace the Venus device, but this will be at additional cost and the removed unit would simply be thrown away as no good for another installation.

Thanks in advance

offgridsystems asked
Daniël Boekel (Victron Energy Staff) answered ·

1 Answer

Missing Consumption data on VRM dashboard

One of my installations has until recently been showing consumption data, but for the last few days and possibly before only shows some consumption data on the dashboard.

I have tried to remotely load the latest firmware on the customers CCGX in case the issue is the usual firmware bug, but when I try it comes back with an error, so unable to change firmware.

See image for todays data chart so far. You can see the VRM is seeing customer consumption, just not showing it all.

Note: This installation is off grid with just generator and battery. No PV fitted yet.


offgridsystems asked
offgridsystems commented ·

0 Answers

Smartsolar not showing up in venus or vrm anymore

I have the Venus Pi, Smart Shunt 500 and the Smartsolar MPPT 100/30. All updated to the latest firmware and connected with the Ve. Connect USB cable.

When I plugged the solar into the Venus I could see it. Later on it has disappered. I think it happened after reBoot or firmware update. The MPPT has not the solarpanels connected yet, but is connected in the battery side.

The Smart Shunt is working correct

Any clue?

kurtinge asked
shicks3 answered ·

2 Answers

VRM Consumption Calculation Error on a Split Phase System

There seems to be an error in the consumption calculations and historical data in my VRM portal. An inconsistent amount of power, that based on my best guess, is unaccounted for power that has actually been consumed by the "DC Power" system and the overhead of running the inverters. I am not sure if this is due to an error in the VRM programming or in one of the equipment settings somewhere in my system (which is only a month old). My other concern is that the VRM is not taking into account both inverters in this split phase system.

I have a 24V 400Ah LiPO battery bank, which means I have roughly 9.6kWh of energy storage. I am using that as the basis for comparing what is and isn't being accounted for. I have read the VRM FAQ and understand that the "DC Power" that is reported in the live view is a calculated number based on the difference between what the inverters are using/generating, the MPPT is generating, and the amount of energy flowing across the shunt. There is no additional equipment wired between the battery bank and the shunt and I have confirmed with an ammeter that the live reporting of what is actively being consumed by the "DC Power" system and the inverters is accurate.

Here is an example of a 24 hour period in which the SOC is nearly the same at the beginning and end, but there is over 3kWh of produced power that isn't accounted for:


Here is the time during that same 24 hour period in which the batteries were not being charged by the SmartSolar MPPT, and almost 1kWh of consumption is unaccounted for based on the change in SOC:


Here is the time during the 24 hour period in which the SmartSolar MPPT was charging the batteries, and it seems that 1.8kWh of consumption is unaccounted for:


Here are the battery bank settings I currently have programmed in my Lynx Shunt per Battleborn's instructions:


My system equipment and firmware versions are as follows:

8 x Battleborn 12V LiPO batteries (configured as a 24V 400Ah bank)

2 x Victron Multiplus 24/3000/70 (Firmware: 481, VE.Bus version: 2712481)

1 x Victron SmartSolar MPPT 150/85 (Firmware: v3.04)

1 x Victron Orion 24/12-70

2 x Victron Lynx Distributor (used on both sides of shunt)

1 x Victron Lynx Shunt VE.Can (Firmware: v1.08)

1 x Victron Cerbo GX (Firmware: v2.63)

1 x Victron GX Touch 50

Since "DC Power" is not a measured number does that mean it is not reflected at all in the VRM historical data? Is the consumed power recorded in the VRM only the AC power supplied by the inverters? Is it possible to have the total DC power consumed by the entire system be the number recorded in the VRM portal as "Consumption?"

I would greatly appreciate some input from anyone who might be able to help. I know @Teun Lassche (Victron Energy Staff) has recently been answering questions about the VRM Portal.


warren-b asked
warren-b edited ·

0 Answers

How to insert the tariffs for kwh in VRM similar to Fronius solar web

Dear all,

I have a hybrid system formed from an on-grid Fronius Symo 10.0.3, a Quattro 10 kW 48V, Cerbo Gx, ET340, Fronius smart meter (not limitting the feed in power to the grid) and a lithium storage battery 24kwh.

Could you pls let me know if there is any chance to insert the tariffs for kwh in the VRM portal similar to the Fronius Solar web portal ( feed-in tariff and also grid tariff) in order to have an overview off the costs and savings in a graffic format.

As far as i have checked in VRM there is not such a function but maybe i'm wrong. It will be nice to have such information also included in the VRM portal.

Thanks a lot in advance and waiting for your advices.

Brgds Mihai

mihai80 asked

0 Answers

ACOut2 Relay Status on VRM Portal (Workaround) - Updated

Edit: I changed the Digital Input Type from Door Sensor to Burglar Alarm. Some inputs send updates to VRM Portal on every poll and some send it on an event. With the Burglar Alarm type I can see the exact times my inverter switches ACOut2. Everything else in this guideline stays exactly the same. Note, the images have not been updated and still show the Door Sensor input type - used for reference only.

While I am also waiting on Victron to find time to add the ACOut2 Relay Status to VRM portal and the Modbus Registers I thought I'd use a workaround to get what I need.

The following is a workaround to get a Quattro ACOut2 Relay status on VRM portal and also to check it via Modbus/TCP. Below is what it will look like.


What you need:

1. GX device with Digital Inputs. Refer to the following link to compare different models.


2. Two to Six core Mains rated data cable depending on how many inputs you want to use, that you can legally use inside a distribution cabinet. I used some spare CBus Pink data cable that has an isolation voltage of 4KV. It has 4 cores but only used two for Digital Input 1 and Ground.

3. A suitable connector, to plug into your GX device's Digital Input port. I'm using a Venus GX and it requires a RJ12 connector. Refer to your GX device manual to see what is required.

4. A Mains rated DIN relay like a Hager EN146 Humfree relay.


Venus GX Setup

1. In your GX setup, go to Menu -> Settings -> I/O -> Digital Inputs and Enable Digital Input 1 and select Burglar Alarm.

2. Go back to the the Main Menu and you should see the Digital Input now visible on the GX screen. Go into the Digital Input 1 menu and select Setup. Make sure you Disable the Alarm notification and select Invert otherwise the state will show Alarm when in fact it's disconnected or unplugged.

3. Go one step back in the Menu and select Device. In this menu you can rename the input to EG. 'ACOut2 Relay'.

VRM Setup

At this point the new Digital Input should be visible on VRM Portal under Devices.


To setup VRM Portal to show the status you need to go to Advanced and then select the Widgets icon in the top right hand corner. Scroll down to the new Digital Input and select the two options as per below.


You now have VRM Portal reporting on the Digital Input 1 you enabled.

Wiring Setup

1. To wire everything together you need to install the Relay coil between ACOut2 and Neutral after your ACOut2 breaker. The relay will engage when ACOut2 is active and disconnect when you are in EG. Inverting Mode or any other mode that disconnects your main ACOut2 Relay.

2. Wire the NO/COM contacts of the new relay back to the GX device's Digital Input 1 using the mains rated data cable and you are ready to roll.

Final thoughts

I know this method is a workaround but at least you can monitor the state of the relay via VRM Portal as well as Modbus/TCP. In my particular case I wanted to know when it engages or not as I suspect a controller failure on my Quattro is not handling ACOut2 Relay as it should (fix in progress...)

To check the status of the relay using Modbus/TCP just connect to the GX IP address and use the Digital Input 1 ID and Register to read the Holding Register value. It should be either 6 or 7 as per the documentation.



I am not an electrician and any work done from the above suggestion is at your own risk and I am not responsible for any damage it might cause. If you feel you need verification or assistance with the above then please contact your Victron installer/reseller/distributor or electrician.

Ingo asked
Ingo commented ·

2 Answers

VRM Graph Grid - 90 Deg off - VRM Bug

Only on one of my units does the Grid Graph go the wrong way .

I assume this is a VRM BUG



dafyddhirst asked
dafyddhirst edited ·

1 Answer

Devices in vrm portal and app


I added a lorawan device to the VRM portal but it doesn't appear in VRM tab app, and i don't know what is the problem



xarbot asked
quax answered ·

1 Answer

Venus GX stored data

Does the Venus GX have the option to store data and send it to VRM portal when a internet connection becomes available?

I thought I saw this in the options, but when internet becomes available mine only sends current data?

I am on latest firmware.

bigal asked
Kevin Windrem answered ·

3 Answers

Different voltage between VRM and battery

I have connected the power of a Venus GX on a service battery and also a multiplus. Now I see on the VRM Website (monitor) a voltage of 9.6 Volt but my service battery has 12.5 Volt. Why is there a difference between the VRM monitor and the real voltage of the service battery?

sijtze-de-boer asked
sijtze-de-boer answered ·

3 Answers

VRM Portal Problem? %%KEY_NOT_FOUND%%

I logged in in my VRM Portal and had the following %%KEY_NOT_FOUND%% Messages and other Issues:


different Brosers and on iPhone App are looking the Same.

Has someone else these Problems too?

Thank you

Best regards


cedrock asked
mainbird edited ·

3 Answers

VRM Portal / temperature sensornot updated

When I look at Cerbo GX via VRM, the last measured temperature is displayed and remains the same (even after a few update cycles, every 15 minutes) while the sensor has been removed from the Cerbo an hour ago..... In the Cerbo it says "disconnected" which is correct but why isn't the info updated in VRM?

pim asked
pim answered ·

2 Answers

ET112 Volts and Amps

My small system is 200amp batteries, CERBO GX, SmartSolar MPPT 100/30, BMV-712 with temp, and an ET112 Energy Monitor. Everything working great, connected to VRM with a Verizon MiFi. I can see the ET112 as wattage on VRM. Maybe not where I would like on VRM but can see it.

Is there a way to show Volts and Amps from ET112? Thank you.

shicks3 asked

0 Answers

No real time data of PV charger on VRM portal

Hi all!

Since yesterday I can't get realtime data on VRM portal of my PV production. It was working well since yesterday.

All data is showed in real time (grid consuption, grid charges, batery status), but not PV charger.

This only happens on the console page as show on this image:


In the main page, the real data is showing correctly:


And is showing also correctly on remote console:


What can I do to see real data on VRM portal again?

I reset the system, but has no effect on this.

Thanks in advance.

Javier Pardo asked
tinyarcher answered ·

7 Answers

VRM reporting Low Battery when Battery is reported as 26.7v

I have just noticed that VRM is giving me a Low Battery in my VE.Bus Warnings and Alarms as per the attached.


The MultiPlus is configured as per this


The system is constructed from 4 x 12.8v / 200Ah in a 2P2S configuration. At no time did the value get below 25V.

I cant find what triggered this, any suggestion on where to look or do I have a bug?

bathnm asked

0 Answers

VRM display old data with Cerbo

Yesterday all data in my VRM portal was perfectly fine. Log in today and see data from yesterday and no updated information. Message says old data.

Setup is 2 x 150/70 MPPT charge controllers connected to Cerbo with touch screen.

Visual inspection from touch screen shows no errors on devices. Connected to one of the MPPT's via blue tooth, correct voltage and daily information was displayed. Noted it was on version 1.50 and updated successfully to v1.54.

Is this a Cerbo version thing? VRM portal outage? or other? any help greatly appreciated.

Location Sydney, Australia, date 22nd February 2021.

anthonymac asked

0 Answers

Please help- state unknown and not connected - Mppt and sometime the Smartshunt on the VRM, VictronConnect and remote console.
  • Hi. Just now my blue solar mppt and smartshunt disappeared from the VRM, victron connect and remote console.

Is there any know recent issues?

Many thanks



vanlifer007 asked
Thiemo van Engelen (Victron Energy staff) commented ·

3 Answers

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