Cannot export data from VRM anymore

Question

question

albuwardi asked Aug 27, '23

Cannot export data from VRM anymore

Hello,

i'm trying to export recorded data obtained from Cerbo GX from VRM as i used to earlier but now it shows me a warning (attached below) "There is already a data export pending for this installation, please wait for it to complete".

Its been more than 24 hours since the request but yet the portal neither sent us the export file over mail nor is allowing to export another file.

Tried updating the firmware of all connected devices and rebooting of Cerbo GX but to no avail!

Any suggestions are highly appreciated. Link to installations:

Dirty : https://vrm.victronenergy.com/installation/323292/share/87625d46
Clean : https://vrm.victronenergy.com/installation/323286/share/daecf458

VRM

1693159342429.png (34.7 KiB)

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Guy Stewart (Victron Community Manager) ♦♦ commented · Aug 28, 2023 at 04:55 AM

Hi @Albuwardi,

Is this issue still occurring or has it resolved itself?

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paulcooper Guy Stewart (Victron Community Manager) ♦♦ commented · Aug 28, 2023 at 07:00 AM

I have the same problem. It has been days since I submitted the requested download for one month's data. My installation is vrm.victronenergy.com/installation/108338.

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Modifications Space

Node Red Space

Answer 1 · 2023-08-28T09:53:13Z

mg2012 answered · Aug 28, 2023 at 09:53 AM

Hello!
I have the same problem...
I started with this problem a couple of days ago, same message as above.
I am unable to download any information that needs to be sent via email.
Maybe some problem with the server that generates the reports?

Thanks in advance!

2023-08-28-114512.jpg (24.6 KiB)

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 2 · 2023-08-28T10:12:44Z

mg2012 answered · Aug 28, 2023 at 10:12 AM

HI!

Problem solved.... that was fast!

I just received the email, and all works great!

thanks!

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 3 · 2024-04-25T02:05:06Z

ovrdrv answered · Apr 25 at 02:05 AM

Hello, having the same problem, how do we get this resolved?

https://vrm.victronenergy.com/installation/400603/advanced

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 4 · 2024-04-25T05:47:28Z

kocki answered · Apr 25 at 05:47 AM

Hello,
same problem for me, up to yesterday everything was okay:
https://vrm.victronenergy.com/installation/369780/advanced

What can I do?

Regards,
Gerd

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

wynir commented · Apr 25 at 06:50 AM

Same problem today 25042024, best regards

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Answer 5 · 2024-04-25T11:18:29Z

Guy Stewart (Victron Community Manager) answered · Apr 25 at 11:18 AM

Hi, thanks for the reports, I’ve forwarded them on to the VRM team to investigate.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 6 · 2024-04-25T13:45:04Z

kocki answered · Apr 25 at 01:45 PM

It's working again, after +/- 6 hours I got the email for download the data export.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 7 · 2024-04-25T14:14:22Z

wynir answered · Apr 25 at 02:14 PM

Thanks for the work. It works again.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 8 · 2024-04-26T08:58:09Z

Guy Stewart (Victron Community Manager) answered · Apr 26 at 08:58 AM

Hi All,

Thanks for your reports, there was indeed a process that needed attention. As you have seen, it has now been resolved.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

kocki commented · Apr 26 at 12:42 PM

Hi Guy,

Thanks a lot for your support.

Regards,
Gerd

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