After installation the equipment performed fine, completing the battery charging cycle. After the first grid AC power outage it switches to the inverter function and supplied energy from the batteries to the loads for about four (hours). When the grid AC power returns it switched to the charger function but showing continuous LED light in the mains on indicator and the bulk and absorption LEDs flash synchronously (simultaneously). Low battery is shown shortly on startup.
After switching off and on the equipment the error indication remains and the batteries are not charged. After recharging the batteries using an external charger and reconnecting them to the Quattro it doesn’t start using the manual switch.
Using VE Configure III the Quattro restarted and it shows that all default setting are OK. However the monitor shows DC voltage Vdc = 24.9V which is completely different to the 48 V measured using an external voltage meter. The SoC bar I the monitor also shows the battery charged . Bulk and absorption LEDs remains flashing synchronously.
Can anyone provide any orientation about this failure and its resolution procedure?