question

raphall avatar image
raphall asked

Why do I no longer receive alerts via push and email?

Hello, until a few days ago I was still getting emails and push notifications when my system generated an alarm. Now all of a sudden I don't get any push via app and also no email anymore although the alarms show up in the log. The checkboxes for push and email notifications are still set. I noticed that there is a "mute" icon next to my email in the alarm rules.

img-7104.jpeg

I should be able to change this via my profile settings. But if I want to unmute then I get the following error message:

img-7105.jpeg

My dealer and Victron support was stumped.

Does anyone have any ideas?

Thanks a lot

Regards

Multiplus-IIcerbo gxVRM
1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·
Hi @rapha.ll


Just a note that this has been seen and is getting looked into.


VRM notifications are still working for me, so not a universal issue.

We also have some design changes still to come that improve self-help troubleshooting.

0 Likes 0 ·
1 Answer
Barbara (Victron Energy) avatar image
Barbara (Victron Energy) answered ·
Hi @rapha.ll , this is now fixed. Let us know if you still encounter this or another odd error.
1 comment
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

raphall avatar image raphall commented ·

Hello Barbara, thank you! It's working perfectly again. Regards

0 Likes 0 ·