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ee21 avatar image
ee21 asked

PV Inverter on AC-Out, connected but not showing up/no AC Load total shown

Solar Edge PV inverter connected to the AC-Output side of my split-phase+parallel Multiplus installation. Monitoring is working, you can see the device pushing updates every couple seconds:

But the AC Loads totals are obviously incorrect, and the inverter is nowhere to be found... There is about 2000W draw on the Loads side:


I've tried rebooting my PV inverter, and VenusGX several times, tried to rediscover the inverter but couldn't really find a way to remove it - or my old inverter. Is it time to reset the VenusGX and start fresh or something like that?

PV Inverter is the newest "CPU" version, 4 that is controlled via SetApp on smartphone, and has no LCD screen or buttons whatsoever.


Venus OSVenus GX - VGXsolaredge
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Bump on this, any help anyone? I tried updating firmware which didn't seem to make a difference.

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3 Answers
ee21 avatar image
ee21 answered ·

Despite the lack of professional technical support for Victron products, I managed to figure out how to fix this on my own, nearly short of replacing the VenusGX.


Solution: I had to "factory reset" my VenusGX, something which if you ask the professionals, is not actually possible. Yet, with some help from other community members I managed to do it; full instructions here: https://community.victronenergy.com/answers/58598/view.html



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Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·
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ee21 avatar image
ee21 answered ·

@Daniël Boekel (Victron Energy Staff) I most certainly did, thank you for the link though :)

Did you take a moment to review my screenshots? You can clearly see the SolarEdge is connected to, and reporting data to the VenusGX


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