I was prompted on multiple devices to update the firmware to 4.03 on our BMV712 so I went ahead. The update was successful but all the history is GONE. What happened? Is there a way to get it back? (Now we don't know how many times the batteries have been cycled, etc.) Thanks in advance. :)
Hi @Leroi Lightning,
I saw your post a week ago in the other users thread, who lost history in a firmware update on a BMV-712 to 4.01. There was a known issue in the BMV-700 with the 3.09 BMV firmware history bug, but that is long resolved, and there are no known widespread/reproducible issues now.
There may be a bug, but we will need more reports.
I will ask if there is any hope, but I am sorry to say I would expect there is no way to recover your history. Some people are still away on holidays, so we might not hear back for a little while internally.
It would be useful to know more details how how it happened.
I haven't heard of any other reports yet that this recent update caused history issues. Though if it is the case there is an issue with the update, there will be more; and they will probably find this thread and also post.
What version did you update from? Was there anything unusual or unexpected about the procedure? When did you last check/confirm the history before the update? Was every single value in history reset to 0? Was any other of the memory/settings of the BMV affected? What version of VictronConnect are you using, and what platform?
Hi @Guy Stewart (Victron Community Manager). Thanks for your reply.
Thanks again.
