question

banne avatar image
banne asked

Is VRM down?

Is VRM down? It says I have no active installations

VRMbug reportshutdown
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7 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi all, thank you for the report; our monitoring noticed issues approx 45 minutes ago; and since then then we're working on it.

I'll make sure we'll keep you posted here.

8 comments
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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

all should be back to normal. If its not - please let me know by adding a note here.

1 Like 1 ·
hvalentim avatar image hvalentim mvader (Victron Energy) ♦♦ commented ·

All "State" grahps - MPPT State, Solar Charger Relay State etc... - are showing void here.

0 Likes 0 ·
mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ hvalentim commented ·

Hi, yes that was temporary. Those state graphs cause enormous cpu load on the databases. And that is what the problem is: server overload.

We’re expanding all clusters; this will be a thing of the past very soon.

Thank you for your patience!

0 Likes 0 ·
kwam avatar image kwam mvader (Victron Energy) ♦♦ commented ·
Still not working, portal is up but no updates, still same figures, and no graphs.
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kwam avatar image kwam kwam commented ·
First websocket messages are loaded, but then nothing.
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kwam avatar image kwam kwam commented ·

yep it's up, thank you the team !

0 Likes 0 ·
gbppower avatar image gbppower mvader (Victron Energy) ♦♦ commented ·
Greetings My portal is still down
0 Likes 0 ·
banne avatar image banne commented ·
Its back up
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kwam avatar image
kwam answered ·

Well this morning, portal is again not displaying graphs...

5 comments
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Hi @kwam,

Apologies, we have temporarily disabled the 'state' widgets like (ESS battery life state, and MPPT State).

This was done as a pre-cautionary measure to prevent other load issues from escalating. These state widgets take more server resources than the other widget types.

State widgets should be available again in the next 24 hours.

1 Like 1 ·
mryoshii avatar image mryoshii Guy Stewart (Victron Community Manager) ♦♦ commented ·

Hi, I am getting logged out multiple times a day. Should that be so?
Anyone else experiencing this?

2 Likes 2 ·
hominidae avatar image hominidae mryoshii commented ·
same here, noticed this since a couple of days after that event, reported here.

Also with some clients, realtime connections will not enable, when accessing VRM.

I also had my PV-Inverter tile showing no output Power (while individual phases, as well as remote console, reported all fine).

1 Like 1 ·
gbppower avatar image gbppower mryoshii commented ·
Yes I get logged out and then it is down for some intervilis, why?
0 Likes 0 ·
banne avatar image banne mryoshii commented ·
Yes, on browser and app! Really annoying!
0 Likes 0 ·
nickdb avatar image
nickdb answered ·

Up for me. Try reload. I did get a few error messages briefly a few minute ago

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dansonamission avatar image
dansonamission answered ·

Having issues here too with multiple sites, UK.

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ramdor avatar image
ramdor answered ·

seems down here, vrm telling me last update was 31 mins ago from the cerbo. Historic data also very slow to retrieve in the advanced view, and has 31 mins or so missing at the end. Based in the UK.

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myvicrocks avatar image
myvicrocks answered ·

Same here ..... was noticing some of my Advance data like VE.Bus State wasn't showing while AC inpout Voltage was and then all of a sudden data came through again......

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gbppower avatar image
gbppower answered ·

Greetings The VRM is down Again, why is it so up and down

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