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Phoenix VE 12/1200 Remote not working

I have just installed a victron VE 12/1200 inverter and the remote connection doesn't appear to be working.

For example. If the inverter is On or ECO, the inverter remains on regardless of the remote switch position.

Even if I remove the green connector, the inverter remains ON.

If I have the main switch in the OFF position the inverter remains off regardless of the remote switch position.

Can you advise the correct switch position and how the remote wire should work?

Can't really see here as flash from phone make it seem like green LED is off, but it is on and both configurations still provide power to the microwave.

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Phoenix Inverterremote consolers inverter
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