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snakesteve avatar image
snakesteve asked

Cannot connect to VRM Portal

Hello, About one day ago my Cerbo GX stopped communicating with the VRM Portal. I have reset the system, verified it is connected to the wifi hotspot, and it still does not connect. All else seems to be functioning nominally. I have included some screenshots of what I am seeing. Any ideas on how I should proceed to get things back online will be much appreciated.


screenshot-20220630-204937-chrome.jpg


screenshot-20220630-210117.jpg

vrm1.jpg

vrm2.jpg


vrm4.jpg

All the communications errors listed below up until the most recent on 6.30.22 - were from driving through areas without cellular coverage. The error on 6.30 at 5:46 was the start of this problem but the RV was parked in my driveway and I was asleep when this error occurred so I have zero ideas on what has caused it.

vrm5.jpg



cerbo gxVRMconnection issue
screenshot-20220630-210117.jpg (140.3 KiB)
vrm1.jpg (268.3 KiB)
vrm2.jpg (297.5 KiB)
vrm4.jpg (182.2 KiB)
vrm5.jpg (277.0 KiB)
screenshot-20220630-204937-chrome.jpg (316.0 KiB)
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1 Answer
snakesteve avatar image
snakesteve answered ·

UPDATE: I solved the problem. It was in fact the wifi hotspot. It's connection to the cellular service had become intermittent and was therefore preventing the Cerbo from connecting to the Portal.

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