question

adahmen avatar image
adahmen asked

PV Inverter disappeared in VRM dashboard after changed from L1 to L3

Due to changes in my home installation (long story), I had to change the PV connection from L1 to L3 (my SMA inverter is now connected to L3).

I can see the PV Inverter on the GX device (Cerbo), but it is not visible on my VRM dashboard.

If I switch to the advanced view, I see all data coming from the PV Inverter (L3 and past data on L1).


A rebbot of the Cerbo did not solved the problem on the VRM dashboard.


What can I do to bring the PV Inverter back to the dashboard?


VRMdashboard display
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3 Answers
adahmen avatar image
adahmen answered ·

This is the situation:

Cerbo GX:

bildschirmfoto-2022-04-02-um-114225.png


VRM - Dashboard (no PV Inverter):

bildschirmfoto-2022-04-02-um-114201.png


VRM Advanced view (you see current data on L3 and past data on L1):

bildschirmfoto-2022-04-02-um-114151.png


VRM - Device list (showing that the PV Inverter was not seen last 4 hours - but data is visible):

bildschirmfoto-2022-04-02-um-114213.png


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adahmen avatar image
adahmen answered ·

@mvader (Victron Energy) or @Guy Stewart (Victron Community Manager)

Sorry for tagging you - but is there a chance that my problem will be solved.

Is it an option to delete the device? Can please someone take a look at this situation.

Is it related to this issue -> https://community.victronenergy.com/questions/92003/fronius-inverter-does-not-appear-on-vrm-portal-why.html?childToView=128142#answer-128142

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adahmen avatar image
adahmen answered ·

Is there any chance to get feedback from "Victron"?


I still can not see the PV inverter in the dashboard view:

bildschirmfoto-2022-04-06-um-193819.png


The device list tells me, that the PV Inverter is "offline":

bildschirmfoto-2022-04-06-um-193645.png


But in the advanced view, the PV inverter is "online" at the same time:

bildschirmfoto-2022-04-06-um-193703.png


Seems to be a bug in the VRM portal?


What can I do to bring the PV inverter back to the dashboard?



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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.