question

Jaco Reinecke avatar image
Jaco Reinecke asked

Web VRM Advance widget data not showing using new Dark mode version

Not sure when it started, but in the last few days the data under Advance, are not displaying anymore.

Also tried to remove all the widgets, cannot remove any.

What am I missing. or is it a new bug, or data corruption on my site?

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VRMbug report
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4 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Jaco Reinecke,

Indeed there is something weird going on with that installation - I haven't seen that anywhere else, so if anyone else has something similar happening, please report it here as well.

I have asked an engineer to have a look, thanks for reporting

4 comments
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Hi Guy,

Any ETA on potentially resolving this issue I have?


0 Likes 0 ·
Hi @Jaco Reinecke,


The problem should be fixed now. It was caused by a misconfigured custom widget. We will make sure that is not possible for users to reach that state in the future.

Apologies for any inconveniences caused by this.

0 Likes 0 ·
Jaco Reinecke avatar image Jaco Reinecke Alex Imbrea (Victron Energy Staff) ♦♦ ·
YES! It works! Thank you.

Indeed, I did start on a new custom widget, then canceled it.

Again, thank you for the awesome support and products. Custom widgets are an excellent addition, the dark theme ... at last. :-)


0 Likes 0 ·
Hi,

Similar problem already posted "widgets are blank". No reply from victron...



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nickdb avatar image
nickdb answered ·

Have you tried logging out, clearing your browser cache/cookies?

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Stefanie avatar image
Stefanie answered ·

I had that last night too. Reloading (CMD-R in Safari) the page helped.

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Jaco Reinecke avatar image
Jaco Reinecke answered ·

Before I reported, I tried:
1) Firefox, Chrome and Edge, all the same. And did the refreshing on all.
2) On FF and Chrome I tried to remove the widgets. Does not want to remove widgets on either.
3) I have access to other people's VRMs, their data does show on FF, Chrome, and Edge, just not mine.


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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.