Blue Smart IP65 pairing not working on Android 11

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cumrath asked Feb 6, '22

Blue Smart IP65 pairing not working on Android 11

I got a new mobile phone (Vivo Y72 5G running Android 11) and wanted to connect to my Blue Smart IP65. I installed the app (version 5.54). I enabled the location on my phone and allowed the app to use the loacation. My Blue Smart IP65 shows up correctly in the app. After tapping on the Blue Smart IP65 in the app to connect the pairing starts and requests the PIN for the Bluetooth pairing. Entering 000000 only leads to being asked for the PIN for the Bluetooth pairing again after a while. I did a reset of the PIN on the Blue Smart IP65 using the "Mode" button as described in the manual on page 14 but to no avail. I did a reset of the device using the PUK but to no avail. I deletd the the app, did a reboot of my mobile phone and installed the app again but to no avail. I *NEVER* did any pairing using the Bluetooth of my phone. I always used the app to connect to the Blue Smart IP65. I am starting to run out of ideas of what else I could do. Do you have any tips for me?

Thank you very much in advance for your help!

charger Bluetooth ip65

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Answer 1 · 2022-02-06T20:50:09Z

kevgermany answered · Feb 06, 2022 at 08:50 PM

Might help there have been reports of iPhone needing the PUK, not 000000. Might be the same on android 11. Please try and let us know.

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cumrath commented · Feb 06, 2022 at 10:46 PM

No, it does not work. Neither with capital letters nor with small letters. And yes, I have activated the option that the pairing code contains letters and special characters.

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kevgermany ♦♦ cumrath commented · Feb 07, 2022 at 02:50 AM

Checking the obvious, presume no issues with old phone.

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cumrath kevgermany ♦♦ commented · Feb 07, 2022 at 11:09 AM

I just tried a Samsung Note 20 5G running Android 12. It worked perfectly!

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Answer 2 · 2022-02-06T23:06:02Z

nightliner answered · Feb 06, 2022 at 11:06 PM

Why letters, i think it should be numbers.

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cumrath commented · Feb 06, 2022 at 11:44 PM

The PUK, that is written on the bottom of my Blue Smart IP65, consits of letters and numbers and is 12 characters long.

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Answer 3 · 2022-02-07T07:30:42Z

Thiemo van Engelen (Victron Energy staff) answered · Feb 07, 2022 at 07:30 AM

Hi

Do you perhaps have another phone (or can you perhaps lend another phone for a short period) that you can use to test if that phone can pair using the "000000" pin?

And just to be sure, VictronConnect did report that the PIN code reset (using the PUK) went ok?

Kind regards,

Thiemo van Engelen

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cumrath commented · Feb 07, 2022 at 11:09 AM

Hi Thiemo,

I just tried a Samsung Note 20 5G running Android 12. It worked perfectly!

Yes, VictronConnect reported that the PIN code reset using the PUK went OK. The test with the Galaxy Note 20 showed that the PIN code is now "000000".

Connection using the Vivo Y72 5G running Android 11 is still not possible.

Best regards,
Christoph

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Thiemo van Engelen (Victron Energy staff) ♦ cumrath commented · Apr 21, 2022 at 07:19 AM

Hi @cumrath

It seems there are multiple version of this phone, one specifically for India and one for the rest of the world. Can you perhaps check the exact type under Settings->About phone->Software information->Model?

Kind regards,

Thiemo van Engelen

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