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tom-kaisla avatar image
tom-kaisla asked

MK2 Cant find com port (Quattro)

Downloaded yesterday the software package for Quattros.

( VE Configuration tools for VE.Bus Products )


Have a MK2 interface which I have used before.
Ve.Bus system configurator cant detect the com port.
First tried it on a three phase system and could not connect, then went to our boat where is a single phase system and same.
The ethernet cable is OK, the MK2 interface is ok and detected by windows.

MultiPlus Quattro Inverter ChargerVictronConnect
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2 Answers
marekp avatar image
marekp answered ·

Did you load the drivers?

With my MK3 it was 2 part process.

First you tell the system that the MK is connected and than you load the drivers for it.

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tom-kaisla avatar image tom-kaisla commented ·

On the download page it says,
*On computers with internet, Windows will automatically download the correct driver itself. *

But now I did download the drivers anyway and installed it, tomorrow will see if the problem was solved.

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tom-kaisla answered ·

I took a old computer with Win7 and got the MK2 working.
Still the problem exist with MK3 and a new Win10 laptop.

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·

Check if the driver is installed correctly and install it manually if needed.

https://community.victronenergy.com/questions/72307/connection-issues-with-mk3-and-laptop.html

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