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alexv avatar image

Phoenix IP43 Charger Startup spike tripping circuit breaker

Hello,

Sometimes when I power on the IP43 Charger (3/50A), it blows the fuse in the shore power pole. When the fuse is reset by someone of the marina, all works properly again. The unit a powering multiple lead/acid batteries.

I have read that someone else noticed a high startup consumption, but not sure he means this.

Do I have a faulty unit? Any suggestions?

Regards,

Alex


Phoenix Invertercharger
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Hi

I would like an answer to this also. I recently replaces my existing charger for for the IP-43 in my Camper. Every time I connect to a power source it trips the AC MCB once you re set it it works fine. Is this a fault with the design?


RE

4 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hello all, what you're seeing (the start-up spike causing trips for MCBs) is indeed something from the design.

Not good!

The good news is that it works ok for the vast majority of installs. It depends on the MCB, its type, how often the MCB has already tripped / how easy it is to trip it, and so forth. But that doesn't really help you.

We've been working real hard on an improved design; and the good news is that production is now starting for it. It fixes above issue, as well as has a series of other improvements.

Once we have stock of the new units, we're keen to replace any products with this issue under warranty.

Tomorrow, I'll check when we have the first new units. To get yours replaced, two options:

  1. go through your dealer, normal RMA process (except that you/your dealer/our repairs department must together make sure there is not just a same one shipped as a replacement - since that won't fix it)
  2. participate in a small field trial. In case you're interested, pls put a small comment and I'll make sure you're contacted by e-mail.


All the best, and my apologies for this.


Matthijs / Victron Energy

Ps. another Phoenix IP43 charger related issue, its visualisation in Venus OS; is quite high up on the list to be solved as well. Its still months away I'm afraid - but not as far down the list as it was .



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Hi Matthijs,

Good to hear you have found an issue. So I am interested in participating in a field trail.

Please leet us know when new units will be available.

Regards,,

Alex.

Hi

That is good news the unit was new January 2021 and installed in the camper. So would be very happy to take part in a field test as it will likely be put through its paces this year.


Rgds

R

Hi both, will do! Its at least a few more weeks; I'll keep you posted and welcome to ping me here in May if you haven't heard anything.

alexv avatar image alexv mvader (Victron Energy) ♦♦ ·

Hi,

Thank you for your answer. I will await your message. Since we have to wait a few more weeks, I was wondering if you have any tips/hints so not to trip the MCB when turning it on? If not, I may have to decide to reinstall the old charger.

Regards,

Alex


Hi,

Things to try could be a much longer shore cable; or try a different socket with higher rating MCB or newer MCB.

thats the best I can give at the moment I'm afraid.

alexv avatar image alexv mvader (Victron Energy) ♦♦ ·

Hi,

Thanks, I will try extending the shore cable first.

alexv avatar image alexv mvader (Victron Energy) ♦♦ ·

Hi @mvader (Victron Energy),

Just wondering if there any news yet on the new IP42 charger units?

Alex

No news yet, everyone is worming really hard hut this is not yet finished.

I’m sorry.

alexv avatar image alexv mvader (Victron Energy) ♦♦ ·
Hello @mvader (Victron Energy) ,


We are now another month later and wondering if there is any news yet. My relation with our harbor master is not at its best at the moment. I was hoping that you can help us out,.

Thanks,

Alex.

alexv avatar image alexv mvader (Victron Energy) ♦♦ ·
Hi @mvader (Victron Energy) ,

Is there any news you can give us on the availability of new units?

Regards,

Alex

Hi @AlexV yes there is progress; finally. We expect to be able to ship a few samples in August and will contact you via email for that.


My apologies for the issues and the long delay. The "fix" is part of a major redesign of the Phoenix Smart Charger, and such redesigns take there time.

alexv avatar image alexv mvader (Victron Energy) ♦♦ ·

Good news, I will wait for the email in august.

Hi Is there any more news on the likely availability of these units?


Kind regarads



@SouthsidePH , in the near future we only have units for a field test; and a quite limited amount, one or two units per model.


What model do you have?

southsideph avatar image southsideph mvader (Victron Energy) ♦♦ ·

IP43 12/30/3

S/N HQ192256FM9



Many thanks

Kind regards

frankcilo avatar image
frankcilo answered ·

I am also interested in participating in the field test. I bought my phoenix ip43 in december 2019 and I


had noticed this problem, Ididn't think it was his fault. I hope you will contact me as soon as possible to have the replacement. thank you

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pepe1395 avatar image
pepe1395 answered ·

I am interested too, IP43 12/30 (1+1). Thank you Victron. Ciao!b5ab8fb0-4f4c-444c-94f4-56c753c927e4.jpeg


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frangar avatar image
frangar answered ·

Hi Matthijs

If its not too late id like to take part in a trial...Im UK based with a 50/3 IP43 Phoenix installed on a narrowboat. Im a marine electrician but the unit is installed on my own boat. So far I must admit it hasn't tripped any MCB either on the boat or shore bollard but happy to take part in a trial and able to measure current draw etc if required. Hope that helps.


Gareth

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Hi, I’ll let the developers know; they’ll let you know if there is space/enough samples. Thank you for the offer to help!