This message is to inform about a Wi-Fi related problem in the Cerbo GX. Some Cerbo GX-es will not properly work on certain Wi-Fi networks when having a GX Touch display installed. If they do or not depends on the (channel of the) Wi-Fi network, and on how exactly an antenna cable inside the Cerbo GX ended up when manufactured.
Its obviously not good and I’m not happy with it, but it is what it is and you’re better off knowing all the details than not knowing them.
There are a few solutions, one is to simply send it back to your dealer; to have it repaired.
The other is to make the wifi network work on a one of a few specific channels; which don’t have the issue (details in the pdf)
And lastly, if you’re technical, you can fix it by opening the unit up and repositioning the antennas to make sure its cable is no longer close (or even touching) the hdmi connector or surrounding area.
Now, don’t get me wrong wrt the repair: you’re more than welcome to return it for repair. But still I chose to share the details of the repair as I can imagine that for some it will be the preferred option.
Lastly, my apologies! Especially to those who have spent a lot of time trying to find out why it wouldn’t connect to wifi.
And a big thank you to @WKirby who helped uncover the issue and even to find the solution. Warwick has been a great help in this.
All the best,
Ps. All distributors and dealers have been informed about the issue via email.
2021-03 Cerbo GX Wi-Fi issues when combined with GX Touch - v2.pdf