question

doruk-kocuk avatar image

Forgot the Victron connect bluetooth password but no PUK to reset it...

Hi,

one of our clients has a 12/2000 Smart inverter. He has forgotten the buetooth password. I trşed to find the PUK code but it does not exist on the product labels (neither on the back side nor inside the inverter)

How can I obtain the PUK code. Product label is attached.


Thanks.

img-20210316-183007.jpg

Phoenix InverterVictronConnectBluetooth
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Does it asks for a PUK code?


Some products have different ways to reset the PIN number.

2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @GregN, and others in the future,

Please contact your Victron Dealer (who you purchased the equipment from), they have access to PUK recovery. If they tell you that they do not know - ask them to please contact their Victron sales manager for the instructions and training.

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Doruk Kocuk

Please check your email.

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Hi @Guy Stewart (Victron Community Manager),

I have the same problem. Could you send me the answer email too?
Swiss-Green Engineering
Gregory