VictronConnect App Loses Devices

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bolandd asked Dec 26, '18

VictronConnect App Loses Devices

I have a new system with 3 Battle Born batteries, a SmartSolar MPPT 150/60 solar charge controller, a Victron Multiplus Inverter/Charger 2000W 12V and a Victron 712 Monitor.

I've been having some problems with the 712 monitor disappearing from the device list on the VictronConnect app. I've made it reappear by unplugging and replugging the monitor cable.

Now the Solar Controller has disappeared from the device list. Is there a way to reset it to make it appear again?

Any idea why the devices disappear.

MPPT Controllers VictronConnect Bluetooth

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Answer 1 · 2018-12-26T21:30:46Z

nightcrawler answered · Dec 26, 2018 at 09:30 PM

I've had devices disappear on occasion. My theory is that the app did a rescan when I was on the fringe of Bluetooth reception and it didn't add it back. My solution is usually to kill the app, move closer to get better reception, and reopen the app and rescan. Only once was I not able to get a device to come back using that process. That one time I had to unplug and replug it in.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

bolandd commented · Dec 26, 2018 at 09:43 PM

That's what I have done in the past and it usually works.

I just restarted my wife's phone and now the solar controller is back on the list. Seems she was hogging it!

Thanks for the reply.

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Guy Stewart (Victron Community Manager) ♦♦ bolandd commented · Dec 27, 2018 at 10:59 AM

One at a time ;)

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