question

pascal avatar image
pascal asked

VictronConnect firmware update issue with mppt

Hello,

With the version victron connect 5.1 everything is ok. With the version victron connect 5.2, my smartsolar needs to update. The update fails.
I tried to uninstall victron connect, then reinstall. Power off, then power on the smartphone. Turn on GPS. The update of the smartsolar is still in error. 
I have a tablet with the version of victron connect 5.1, it works.
How to return to version 5.1 on the smartphone.
Thank you for your reply. Sorry for my english.



VictronConnectfirmware update
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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

Hi, sorry to hear that. What type of SmartPhone is that? And at what percentage does it fail?

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2 Answers
paolo avatar image
paolo answered ·

I had the same problem with the latest firmware update and I could not install v4.01. The Battery Monitor did not work and showed the word BT200 in the display. Later, after many attempts, the firmware has been installed. But now in the VictronConnect App device list, next to the image of the BMV-712 Smart, a small black diamond appears with a question mark inside it. I do not know if this symbol means that something does not work perfectly. How do you restore a correct situation?

But I think you should insert more indications about failed updates and, if this is caused by corrupted files, insert the possibility to make a new download of that firmware or the previous one that works perfectly.

I apologize for my translated English.

Thank you!


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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

Hi Paolo,

I’m sorry to hear that you had so much trouble installing the update.

Don’t worry; that BMV is not running firmware corrupted during the install. I’m 100% sure. Checks similar to what you mention are already in place.

Whats somehow corrupt is the self-definable name of the product. If you go into the bmv, then settings and then the product info page; you can change it.

https://www.victronenergy.com/live/victronconnect:start#renaming_your_devices

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pascal avatar image
pascal answered ·


The update was stuck at 4%. For information I tried with several smartphones and tablets under android 5.1, all failed. I solved the problem using a smartphone with android 8.0 OREO.

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