question

jonmarinello avatar image
jonmarinello asked

Victron Energy GX Touch 50 unresponsive

I just installed a Victron Energy GX Touch 50 in tandem with my new Cerbo GX. The touch screen was working fine but then I used the remote console. After that, the touch screen will only show the last thing I did in the remote console and is unresponsive to touch gestures.

Is this a known issue?

How can I get the touch feature working again?

cerbo gxgx device
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5 Answers
michelg avatar image
michelg answered ·

Hi ! Never had such issue. Are you running the latest firmware version 2.60 for the Cerbo GX ?

Michel

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Yes I am running latest firmware version 2.60.

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @jonmarinello

It is not a known issue.

So far, continuously rebooting the Cerbo GX (sometimes several times) has solved the few glitches I have had while playing around with the screen.

If it is unable to be fixed like that, or can reproduce it (after several reboots) please report back. It could be a co-incidental hardware issue, or something else that we may need to look into.

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Hi Guy

I currently have 2 new installs out in the field with this same issue, brand new out of the box, I have tired to replace one of the screens with the same fault, so guessing the issue is with a Cerbo (more testing required)

Do you have any more info you can share on this issue?

on a side note is the touch commands sent over the HDMI or USB, I have some clients wanting to extend the HDMI around 5-10m, are we able to just supply local USB power at the screen not connected to the Cerbo ?


Thanks

Morgan

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arke avatar image
arke answered ·

I just installed a Cerbo with the screen. I had the same experience you had. Screen became unresponive. I did restart it a few times, upgraded software. Now it works fine. Not sure what made it work. Upgraded from the old GX panel thing that became unresponsive and laggy since i added a fifth MPPT to it.

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jonmarinello avatar image
jonmarinello answered ·

I rebooted my Cerbo GX and this solved the problem for me for now. But there is definitely an issue here that needs to be reproduced and addressed by the development team. Multiple people have reported it. For now let's see who else runs into this and keep the thread open.

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mmsi2022 avatar image
mmsi2022 answered ·

I had a few problems getting the touch to become responsive right out of the box. I discovered that I needed to connect the USB power only port first, then connect HDMI. I didn't try rebooting Cerbo GX though.

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I was having this problem, I tried this fix, it worked for me. Thank you :).
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After moving a GX Touch to an extended HDMI and separate USB power supply it became unresponsive but this fix worked
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