I am running an ESS, everything fine, BUT: My EM24 Ethernet is regularly losing the connection to the LAN. This is not a DHCP issue or such, it clearly hangs.
After disconnecting the EM24 from power (cold restart) it works again, but only for 1-2 weeks.
I would like to update the firmware and then see whether the problem goes away. This is just a way of saving time from further troubleshooting.
My problem is: Nobody will help me to get newer firmware. Victron Dealer says to contact Carlo Gavazzi. They say to contact Victron. And Victron says to contact the Dealer. Stuck in a loop.
Anyone here to help my get new firmware for the EM24 Ethernet?
My Device is a EM24-DIN.AV2.3.X.E1.X