question

wasolar avatar image
wasolar asked

EM24 Ethernet - No Connection - Info boot

Hello,

I can't get a connection to my EM24 Ethernet. A ping works but a connection with Cerbo GX or the Carlo Gavazzi UCS 7 - UCS [1] does not.
On the Display in the Info Menu, I get the info boot [2].
A reset and a power off doesn't change anything.

Any Idea?

Thanks Flo

[1]
error-message-em24-ucs.png

[2]
em24-info-boot.png

em24
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

3 Answers
wasolar avatar image
wasolar answered ·

Hi together,

I sent my device to my seller and he replaced for a new one.
After that everything works.

Regards

Florian

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

beme avatar image
beme answered ·

Hi!

Did you manage to resolve the issue? After trying to perform a firmware upgrade to the EM24 I unfortunately have the same problem...

Thanks

Benjamin

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

teuto avatar image
teuto answered ·

Hi together,

i have the same problem like beme.

After recommended FW Update no connection possible.

Response of Carlo Gavazzi Germany was that I must contact my seller for support of victron energy.

Has somebody solved this issue?


Regards,

Holger

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.