question

psquashw avatar image
psquashw asked

VRM Venus GX access - Pending administrator approval issue

I have recently purchased a new boat from Aqualine in Poland. I'm in the UK. They have been helping with some issues I've had with various settings on the Venus GX.

They have not been able to help with VRM access though, they were the original installers, I am the 1st owner and only owner, they have not been able to authorise access, they have been unable to find the automated email from Victron granting/allowing me access to my system.

I can't get access to my Venus GX product on VRM until installers grant access, however they have tried and cannot help further. How can I get access to my Venus GX product on VRM?

@Daniël Boekel (Victron Energy Staff)

VRM
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @psquashw,

The correct procedure is explained in this answer - https://community.victronenergy.com/questions/1485/administrator-of-the-installation.html

What is the VRM site id?

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