Hello and Welcome!
These are some of the Victron Community guidelines. The community is predominantly volunteers, and the vast majority of the answers are provided by enthusiasts. It is not an Official Ask Victron site, for that please use the normal line of support.
Read the Victron Support page, and follow the steps in order
After you have read the Support page, if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.
If you cannot find a similar question, register an account and prepare your post.
You will need to provide some basic information before you can post a question.
Try to limit the Subject and first line of your post to a single, short, question.
This can then be followed on by further background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.
One Question per post
This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. Ideally the answer is a link or reference to the precise Victron documentation.
To help with this, please keep your posts focused clearly on a single question, issue or problem.
If you have follow up questions that are different from the original, please create a new post. It is encouraged to create more posts with clear titles, if you have more questions.
If we think that multiple different questions are being asked, we may ask you to split them up.
This allows future users to find specific questions, and clear precise answers very quickly.
If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered.
Accept the best answers
If you have asked a question, and an answer helps you towards a solution, please click the 'Accept' link under the answer.
Even if you didn't ask the original question, if you see or are helped by an answer on the site, you can also click to accept it as well. This will elevate the answer and help others who have the same issue.
Not really the place for System Design
Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post. More complex enquires are best be directed towards your distributor.
Constantly Improving Documentation
Victron is constantly improving documentation, every single day something is updated.
It is ok to ask questions that may be in the manual, though we ask you to also look yourself, and self-post the answer if you find it before someone else does, ideally with the manual and section reference.
This can help others, and also help Victron to make manuals clearer.
Choose A Good Topic Title
Please use an appropriate title when asking a new question. “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later.
Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.
If you would like to help, there is a list of unanswered questions here and normally on the right hand side on desktop and down the bottom on mobile.
We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more).
On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron without first giving the community an opportunity to answer.
We are all here to learn, please be honest with your level of experience and confidence. If you are certain of a solution and a fact, it is ok to say so. If you only think something might be some way, or are just testing an idea, please say that too.
When will new product X, Y or Z be available?
Please do not ask the community when products, updates or approvals will be ready or available.
New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. Victron Professionals can subscribe to our weekly newsletter which provides updates.
Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Once in the price list, you can place an order with your distributors, and then you will be among the first to receive the product when it starts shipping. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.
Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.
Thanks for your interest and patience, we want to have these available too!
More Technical than Business
As a manufacturer our focus is on supporting our equipment from a technical perspective, and rely upon a worldwide dealer network to reach customers.
If you feel very strongly about an experience you have had with a Victron dealer, and think that it is important that Victron knows about it, please direct it towards the appropriate regional sales manager instead of posting it on the community.
Please try and keep financial and business conversations direct with those involved and not on the Community site. Please do not post specific pricing, the internet is already exceptional for comparative price shopping. This community is not about that. The community can help with equipment issues, software bugs, and even feature requests but not finding the best deal, or getting a refund.
Questions about systems with Modifications and Customisations
Please ask any questions and information that involves anything that touches the ‘unsupported’ side of Victron equipment (such as custom programming, self-made cables, Raspberry Pi, modified hardware, APIs, Modbus TCP, NodeRed, ESS mode 2+3, etc) to the special MODIFICATIONS SPACE.
There you can find an active enthusiast community who are looking to make the most of their systems and expand their own knowledge and control beyond the bounds of what most normal users and installers expect (a nice stable and reliable power system).
This space is also for 3rd party battery BMS integrations that are NOT on the supported battery compatibility list.
I want to speak to the Manager!
Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. Please follow these directions to get in touch.
This is a public community and anybody is able to contribute. Please use the normal channel of support if you are unsure of how to proceed, or wish to escalate an enquiry.
Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.
I hope you are all enjoying the site and finding it useful. Thanks for being a part of the Victron Community.
Victron Community Manager
PS - I also welcome any suggestions you might have. This is a live document, so there will be changes: