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Guy Stewart (Victron Community Manager) avatar image

Victron Community Guidelines

Hello and Welcome!

These are some of the Victron Community guidelines. The community is predominantly volunteers, and the vast majority of the answers are provided by enthusiasts. It is not an Official Ask Victron site, for that please use the normal line of support.


Read the Victron Support page, and follow the steps in order

After you have read the Support page, if you believe that Victron Community is the best place for your enquiry, please search the previous posts. If you find your question already answered, please give it an upvote.

If you cannot find a similar question, register an account and prepare your post.

You will need to provide some basic information before you can post a question.

Try to limit the Subject and first line of your post to a single, short, question.

This can then be followed on by further background information to provide context, examples or attempts you have already made to address the issue; If you think it will help in answering.


One Question per post

This community is intended to become a knowledge base. We want people to be able to quickly search for their question, and find the answer. Ideally the answer is a link or reference to the precise Victron documentation.

To help with this, please keep your posts focused clearly on a single question, issue or problem.

If you have follow up questions that are different from the original, please create a new post. It is encouraged to create more posts with clear titles, if you have more questions.

If we think that multiple different questions are being asked, we may ask you to split them up.

This allows future users to find specific questions, and clear precise answers very quickly.

If you try to ask follow up questions in the same post, they are likely to be missed, because the original question appears as answered.


Not really the place for System Design

Long, multifaceted issues involving system design, multiple run on questions with very specific installation and nuanced details are not really well suited for the structure of the community. It is best to have a single question with a clear title per post. More complex enquires are best be directed towards your distributor.


Constantly Improving Documentation

Victron is constantly improving documentation, every single day something is updated.

It is ok to ask questions that may be in the manual, though we ask you to also look yourself, and self-post the answer if you find it before someone else does, ideally with the manual and section reference.

This can help others, and also help Victron to make manuals clearer.


Choose A Good Topic Title

Please use an appropriate title when asking a new question. “No lights on 100/50 MPPT” is a good title. “URGENT HELP PLS!!!” is not. This helps those who have specific product knowledge find your question to answer, and also others who might have the same issue find it easily later.


Editing Posts

Occasionally Victron will edit questions, topics and answers if we think it will be helpful or add clarity.


Helping Out

If you would like to help, there is a list of unanswered questions here and normally on the right hand side on desktop and down the bottom on mobile.


Many Answers

We hope that every question will receive an answer from the community. If you think you can clarify further, even if there is already an answer, please contribute. Other users are able to upvote better answers, or accept the best one (or more).

On occasion, a Victron person may also contribute. Please do not specifically @ request an answer from Victron without first giving the community an opportunity to answer.


Be Honest

We are all here to learn, please be honest with your level of experience and confidence. If you are certain of a solution and a fact, it is ok to say so. If you only think something might be some way, or are just testing an idea, please say that too.


When will new product X, Y or Z be available?

Please do not ask the community when products, updates or approvals will be ready or available.

New products are announced at various shows and on the Victron blog website. This is done when the specifications are quite certain, but before there is a good indication around supply dates. Delays can occur. Victron Professionals can subscribe to our weekly newsletter which provides updates.

Check the price list on our website. For soon-coming-but-not-yet-in-available products, it lists an indicative release date. Anything not listed in the price list yet is not progressed far enough for us to give out a date. So we will not comment on availability questions.

Approvals are often subject to testing and 3rd party organisations that operate on their own timeline.

Thanks for your interest and patience, we want to have these available too!


More Technical than Business

As a manufacturer our focus is on supporting our equipment from a technical perspective, and rely upon a worldwide dealer network to reach customers.

If you feel very strongly about an experience you have had with a Victron dealer, and think that it is important that Victron knows about it, please direct it towards the appropriate regional sales manager instead of posting it on the community.


Please do not post specific pricing, the internet is already exceptional for comparative price shopping. This community is not about that. The community can help with equipment issues, software bugs, and even feature requests but not finding the best deal.


I want to speak to the Manager!

Sometimes there is a problem with the site, or your account, and you might need to speak to the Victron Community Manager. Please follow these directions to get in touch.


A Disclaimer

This is a public community and anybody is able to contribute. Please use the normal channel of support if you are unsure of how to proceed, or wish to escalate an enquiry.

Power systems are inherently complex systems with unknown elements outside of our control, Victron does not validate the information provided here. Friendly questions and suggestions are made in good faith and all electrical work should be supervised by a qualified technician.

I hope you are all enjoying the site and finding it useful. Thanks for being a part of the Victron Community.


Guy Stewart

Victron Community Manager

PS - I also welcome any suggestions you might have. This is a live document, so there will be changes:

https://www.victronenergy.com/live/community_guidelines

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8 Answers
Guy Stewart (Victron Community Manager) avatar image

Updated on 2020-01-07 to include:

More Technical than Business

As a manufacturer, we are focused on supporting our equipment from a technical perspective. We rely upon a worldwide dealer network to reach customers.

If you feel very strongly about an experience you have had with a Victron dealer, and think that it is important that Victron knows about it, please direct it towards the appropriate regional sales manager instead of posting it on the community.

Please do not post specific pricing, the internet is already exceptional for comparative price shopping. This community is not about that. We can help with your equipment issues, software bugs, and feature requests but not finding the best deal.

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Michael Riley avatar image

@Guy Stewart

Guy, I have re-read the Community Guidelines and I note that there is direction not to use this forum for detailed specific installation or design issues - these are to be directed to the Victron Distributor.

I note that this is not being followed - guilty myself. May I humbly suggest that some tolerance or better 'scoping' of that intent be appended to these Guidelines to assist us because:

Firstly, I would like to comply, but equally

- almost everything I read in the forums is related to a specific installation, and

- a significant number of the posts relate to 'design' (perhaps hidden as configuration);

- most importantly I did go to two Victron Distributors (in Australia) - one recommended by Victron BV staff - and if that was my lot I would have gone to another product had I not personally been so keen on Victron;

AND I ended up (am still dealing with) a lot of misleading or just downright WRONG Victron products provided by 'Dealers' with a whole range of different (than Victron or myself) agenda.

Not understanding the intent of your above direction I cannot make a suitable suggestion other than perhaps a 'seperate' thread or tag for 'design-related' elements. To me the distinction between what I see and what I want is very blurred as I get great value from it all. Your guidance would be appreciated.

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I would also lean towards Michael's interpretation. Many of the topics raised on the community are generally there because an installer or end user has encountered a specific issue or scenario. These threads together build up a body of knowledge that benefits everyone. Some are long, detailed, multifaceted and have nuances.

"how do I spec out my system" threads can chew up oxygen and largely only benefits the poster (not to mention the implied stamp of approval that Victron probably isn't intending to provide through the community).

The wording in question as it stands could be interpreted to discourage the former as well as the latter, but I don't think that was the intent (?)

I can also see how difficult it can be to draft words to differentiate the two. Maybe its worth while providing a few definitive examples that shows where the line is.

Thank you both for the feedback.

I understand and believe you both also understand the balance we are trying to find here.

I am still considering how I can update the guidelines to make this clear.

I am very happy with the current level help from the community and the depth and complexity of the questions that are answered vs those that are referred on to the distributors.

I would go as far as to say that a community forum is actually best used for specific installation or design issues.

If it was a general question/topic, then the answer is done by pointing the user to the respective documentation. The End.

If it was something related to some "specific" solution the user would have from a Victron reseller/distributor/solution provider, then we can assume the user would have asked that Victron <something> in the first place.

What remains is the community, which is enthusiasts, DIY-people, or customers of said "solution providers" who might have gone out of business. As long as it is stated clearly that this is not a place to "demand" support from Victron (or anyone else), I don't see why a pre-emptive restriction filter should be in place. Provided discussion is on topic and not sending favorite cat pics.

I do Agree!

Charlie Johnson avatar image

Guy, I concur with Michael Riley's and Kai's comments.

This is a tough call but the Victron equipment is so feature rich that many times mere mortals have a difficult time understanding and integrating the new piece of Victron equipment into a system. I agree that "do you think my wiring design looks ok" types of questions do not belong here and a moderator should immediately delete them with a note back to the poster.

And yes, there are bugs and mistakes that need to be sussed out and corrected. This is the perfect place for those types of observations.

Possibly develop a FAQ section to capture those "Why can't I read battery temperature via Bluetooth 20' away from the Smart Battery Sense?" types of questions.

Charlie Johnson

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Boekel avatar image

Also there might be a way to link posts to previous similar questions? and/or to a FAQ.

This prevents the same question being answered 20 times (like 'can i use an MPPT with a dc power source')

When people don't use the presented suggestions or a search function, it's doubtful they will read the guidelines ;)

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Tom avatar image

It would be wonderful is we had the ability to private message users for outside contact with regard to topics or answers that would be best not to be made public or could be seen as off topic.

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kai avatar image

Is it possible to add a reference to Wiring Unlimited in the Guidelines; there have been a number of queries which relate to fundamentals covered by the document.


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Good suggestion @kai !

Though, I think the Wiring Unlimited link would be more appropriate in Step 2 of the Victron Support page - before Victron Community (Step 4).

I will see to it.

Rod avatar image
Hi Guy, Keep up the brilliant work mate, you are an asset for Victron and for those keeping up with your posts. Majority of all other manufacturers do not have any forum to interface with to learn to grow with the product. More technical than business I agree, this is the forum for this. Installation and design as 'fit for purpose' is on the installer signing their name to the site, not the manufacturer. High risk, ROI systems, that merge household insurance policies and the legal system only highlights the importance of what you post. The installer must obtain training from a distributor directly who comprehends the product (not a box mover based on price as seen in damaging ads) or via the Victron reps training. Keep up the good work mate. I hope to see you again this year in Melbourne over a beer or three. Cheers Rod
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Thanks for the great feedback @Rod,

I'm happy to read the site and our efforts are useful. I agree 100% that having a good relationship with a knowledgable distributor is essential for success when working with Victron.

I am going to be spending more time developing new (and hopefully industry leading) training resources for distributors and installers in 2020.

I will be attending AllEnergy with Victron, if you can make it to that, get in touch at the Victron stand and we'll grab that beer.

Hear hear! Thank you for everything you're doing @Guy Stewart (Victron Community Manager). Distributor training would be excellent!

waninae39 avatar image
how can one add photos. this needed to better explain questions or answers
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With your photo as a file, just copy/paste it.