question

PeterM avatar image
PeterM asked

Dashboard missing on VRM from one site I am monitoring

The display on VRM portal is missing the Dashboard wierdly all of a sudden. Other sites I have access to work normally showing Dashboard. Avatar also has disappeared . 1695820276367.png

VRMbug report
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9 Answers
Barbara (Victron Energy) avatar image
Barbara (Victron Energy) answered ·

This is resolved, apologies for this bug.

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PeterM avatar image
PeterM answered ·

No problems indicated on Rmeote console 1695820561253.png


1695820561253.png (54.1 KiB)
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wilm avatar image
wilm answered ·

Same applies Here. No more Live-Data. Remote Desktop over VRM works.

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PeterM avatar image
PeterM answered ·

I have 3 of my 20 odd sites that I monitor with this problem - and strangely all 3 have DIY batteries using dbus serial driver. I have now disabled the driver but dashboard still does not appear

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mjs500 avatar image
mjs500 answered ·

look as if

Dashboard missing on VRM Dorset too but off grid garage still working


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bar-bou avatar image
bar-bou answered ·

same here, disappeared late afternoon.

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nightwatchman avatar image
nightwatchman answered ·

Same here, no dashboard just getting an installation consumption data window.

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Thanks for reporting, I will forward it on to the VRM team, I expect a quick resolution.

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PeterM avatar image
PeterM answered ·

Problem is now fixed thanks Guy. Is there an official channel to contact Victron when something like this happens again ?

1 comment
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This is as good as any if you don’t have direct contact with a Victron Sales Manager. I have a direct line to the VRM team, if it’s a real emergency you can use the @Guy Stewart (Victron Community Manager) mention and I am more likely to see it more quickly.
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