question

woodbri avatar image
woodbri asked

CerboGX is not able to log data to VRM portal

My CerboGX has suddenly stopped logging data to the VRM portal. I’m running firmware v2.93

In settings -> VRM online portal shows connection error

#153 Connection timeout

Error message:

HTTPSConnectionPool(host=‘ccgxlogging.victronenergy.com’ port=443): Max tries exceeded with url:

/log/logbulk.php?crc=…….&id=……..

Caused by ConnectTimeoutError(<urllib3.connection.VerifiedHTTPSConnection object at 0xb583bd30> …

Stored records 49.78k records

Oldest data 4d 13h

cerbo gxVRM
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @woodbri,

The next step is to follow the Cerbo GX VRM datalogging troubleshooting guide in the VRM section of the Cerbo manual - https://www.victronenergy.com/media/pg/Cerbo_GX/en/vrm-portal.html#UUID-9d000e4f-dfd4-e0a1-ec69-a66278548d67

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.