Updated to VictronConnect v5.70 through App Store on my MacBook Pro. V5.70 is quitting unexpectedly since doing update.
Deleted V5.70 with AppCleaner & Uninstaller, removed Bluetooth settings and rebooted MBP and reinstalled VictronConnect v5.70 through App Store.
Same issue - VictronConnect quitting unexpectedly.
VictronConnect v5.70 appears to be working OK on my iPad and iPhone. MacOS is a problem - sometimes bombs out when opening a device, but always bombs out when you try to quit VictronConnect. Never had a problem prior to the V5.70 update.
My devices are BMV-712 Smart, MPPT VE.Can 250/100, and Color Control GX.
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: UNKNOWN_0xD at 0x0000000000000000
Exception Codes: 0x000000000000000d, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [766]
I've reported this for you.
Intel or apple silicon?
Are you running any endpoint protection?
On a different note, VC still seems to be ok on mac os 13.
MacBook Pro (15-inch, 2018)
2.6 GHz 6-Core Intel Core i7
16 GB 2400 MHz DDR4
Intel UHD Graphics 630 1536 MB
500GB SSD
MacOS Monterey V12.4
Don't know what Endpoint Protection is, so guess I am not running any.
Try creating a service report right after it crashed.
Add the report as .txt here.
VictronConnect v5.71 also crashing with same issue
5.71 was just a quick fix due to problems with the new FW for the Smart Lithium Batteries.
For 5.72 is something planned for Mac OS:
https://www.victronenergy.com/live/victronconnect:beta
Feel free to join the Beta test and report back.
And no change with MacOS 14.5 Update - VictronConnect V5.7.1 still crashing on shutdown
Hi Matthias, I joined the beta test with Test Flight. Test Flight says that "VictronConnect can only be tested on an iOS device". How can I test it with my MBP?
Hi @kevinvh
You can download a .dmg containing VictronConnect from this website: https://www.victronenergy.com/live/victronconnect:beta
v5.72beta1 should contain a fix for the crash on macOS. 5.72beta2 does not contain this fix.
Kind regards,
Thiemo van Engelen
I did that, but Test Flight says "VictronConnect can only be tested on an iOS device".
If you try to run it direct, then I get “VictronConnect.app” can’t be opened because Apple cannot check it for malicious software.
What am I doing wrong?
Unfortunately, you will indeed get a warning about the check for malicious software when running the downloaded beta. When this message is given, you can close the message and then go to the macOS Settings -> Security & Privacy -> General. In the bottom part of the screen, it should show a button "open anyway". When you press this, it will start VictronConnect.
Kind regards,
Thiemo van Engelen
Now another issue has appeared. I can no longer see my MPPT 250/100-Tr VE.Can on VictronConnect V5.71 or V5.72 Beta1 for MacOS. VictronConnect on my iPad and on my iPhone see the MPPT OK. The iPhone and iPad ore logged out when I check with VictronConnect for Mac.
I have deleted the Bluetooth settings and restarted VictronConnect. It sees the BMV-712 Smart device and the Color Control GX device, but the MPPT went missing this morning.
Any suggestions on how to fix this?
Hi @kevinvh
No idea how it can happen that the MPPT is visible on the ipad and iphone, but not on macOS. Can you perhaps create a service report on the mac and attach that to a reply here?
The procedure for the service report is described here: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report
Kind regards,
Thiemo van Engelen
