question

ubuntu avatar image
ubuntu asked

Can't install my VRM on boat I purchased

I purchased a boat with Victron components and can't add an installation as ot says all admins have been notified.

I've contacted the previous owner (who is now halfway around the world) but he wasn't the one who set it up, he had someone else set it up for him several years back. He reached out to that person, but they apparently are cruising somewhere in South America and never got back to him or me.

I tried going through Victron support but it just points me to the manuals which is not helpful in this case.

Could Victron Support please contact me and help me add the installation?

Thank you in advance,

-nick


VRMinstallationsupport
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2 Answers
ponzoa avatar image
ponzoa answered ·

What do you have installed on your boat? If you have a GX device and can't get that associated to your account, you may have to replace the GX device and set up VRM as a new install. You will not have the historical data but will be able to access and configure.

Ideally, you'll get access to the existing install though.

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Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @Ubuntu

Normal procedure is contact with:

-previous owner
-dealer / distributor
-victron sales agent for the region.

you can get in contact with the distributor by using this form:

https://professional.victronenergy.com/support/
based on the serial number, the original seller is contacted.

But in this case I'll contact you :)

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