question

MoleMan avatar image

Change the Administrator on CCGX

I'm trying to connect to CCGX via the VRM and make myself the administrator, but each time i do it sends request to the existing administrator. The existing administrator has gone bust so I have no access, but I want the user (not us - we sold Victron kit on behalf of the original administrator as part of larger solar package) to have access with us the administrator. Is there a way to make this happen without the existing administrator?

CCGX Color ControlVRM
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

2 Answers
KFL avatar image

I had the same issue and managed to resolve through victron support. I gave them the serial number of the controller, when i bought it and who installed it - they reset the unit and I re-registered it using my details as the first contact.

If you are not the primary contact you are always at the mercy of your installer and its difficult to change installer when they focus on supporting new sales instead of supporting previous sales.

Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

JohnC avatar image

Maybe it's changed, but Guy has explained the procedure here: https://community.victronenergy.com/questions/1485/administrator-of-the-installation.html

3 comments Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

It says contact the dealer from whom the part was purchased, but unfortunately they are no longer operating. Who's next to contact?


Maybe here. https://www.victronenergy.com/contact Sales managers tend to be findable, so you should be able to contact someone nearby.

Also, maybe add your email address to your profile here and report back if you have issues.

Thanks JohnC I've made contact with the sales manager. my local dealers haven't replied so still waiting for a more detailed answer.