question

mhartman avatar image
mhartman asked

Cerbo GX VRM ID error

We have multiple Cerbo GX getting an unknown error on the VRM ID: it appears this is an ongoing issue where it will not generate an ID to then connect it to the portal.

- When trying to connect via Bluetooth it fails at 60%
- We have run updates and rolled back firmware with the same results of not producing a VRM id.
- I can see all devices and internet connectivity if I login directly to the cerbo on the network but will not connect to the portal
- We have tried to factory reset it with no luck as well


does anyone know why this is happening and what we can do to resolve this? thank you

cerbo gxVRM
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @mhartman,

There is a pretty comprehensive troubleshooting process outlined in the GX manual here - https://www.victronenergy.com/media/pg/Cerbo_GX/en/vrm-portal.html#UUID-c6032252-9e32-f3d3-57ea-e6978bb0f62c

Please run through those steps, and then if it's not resolved, report back with more specific info about where it fails.


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