question

greg0448 avatar image

Macbook, parallels MK3 USB driver not available

I have a new 2021 M1 Macbook, running Windows 11 on Parallels.

I need to add a PV inverter assistant to a three phase Multiplus system.

The MK3 USB connected seemlessly with Victron Connect in Apple but no matter what I have tried I cannot get the MK3 USB to be recognised - "Driver is unavailable" by Windows or Ve configure tools.

I have have read numerous community posts and searched Victron information manuals, reinstalled the configure tools, rebooted, updated, set the USB drive, tried through VE Configure 3, tried numerous ports, tried through apple terminal, tried through windows many times and no luck.

The VE config says use the "found new hardware" assistant to specify the location but I can't find such an assitant any where.

How do I get the driver and MK3USB recognised ?????



VEConfigure 3MK3
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9 Answers
benb avatar image
benb answered ·

The official ARM drivers are now available at https://ftdichip.com/drivers/vcp-drivers/

I was able to get them installed without an issue, but did had to reboot windows before VEconfig was able to communicate over this port.

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The driver from this website works! Thanks. M1 Mac running Windows 11 ARM in Parallels
greg0448 avatar image
greg0448 answered ·

I tried the directions in this post to the letter numerous times - Windows and the Device manager still won't use the MK3 ... the driver is unavailable

screen-shot-2022-01-11-at-35411-pm.png


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greg0448 avatar image
greg0448 answered ·

I have tried every option numerous times with no luck.

When following the instructions above from Mathias - there are numerous folders and files in the folder USBDrivers ... do I select the whole folder or a specific file inside that folder?? I have tried both ways and reinstalled many times. The time wasted now is considerable.

Would appreciate some support and direction that works from Victron?

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kevgermany avatar image
kevgermany answered ·

From memory, so I may well be wrong.

I had to do this on a Windows machine, not Mac/parallels. I pointed the windows driver selector to the highest point in the driver tree. Windows did the rest.

I've a feeling I had to download the drivers, they weren't found automatically. https://www.victronenergy.de/support-and-downloads/software

They're the VE.Direct/mk3 usb drivers

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greg0448 avatar image
greg0448 answered ·

Thanks @kevgermany. I tried downloading the VE.Direct/mk3 usb driver but still Windows can't find the relevant driver.

So now another 6 hours in the hole getting nowhere, complete uninstall and reinstall of everything, trying every bit of available advice, numerous times

Come on Victron, numerous previous posts end with no resolution for people having issues on connecting the MK3 on both Windows and Mac machines.

"Driver is unavailable". "The drivers for this device are not installed". "There is no compatible drivers for this device"


usbdrivers-folder.jpg


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kevgermany avatar image
kevgermany answered ·

looks like you have the right file. Did you run it?

I downloaded and ran the latest version.

Then I deleting mine from windows. (control panel devices and printers) Then replugged it. Just worked as expected. Guess you can't see it in the control panel or device list, mine came up on USB port COM3.

Sorry, can't help further. Might be a funny with the emulation software.

Suggest you contact the distributor if no-one else answers here.

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bathnm avatar image
bathnm answered ·

@Greg0448

Unfortunately the new Mac M1 processors are ARM based and not intel, therefore it does not run standard windows 10 or windows 11 inside Parallels. What you are running is a version of Windows 11 compiled to run on the ARM processor, and I believe still beta/early adopter status. What Microsoft calls Insider Preview,

While 9 times out of 10 most users will not find any issues, there are corner case when things do not work as expected or at all. Especially when related too low level drivers. At this stage there are no released low level drivers for the serial interface inside the MK3 which will load and install on Windows 11 ARM.

THIS IS NOT A VICTRON ISSUE.

The MK3 interface has a serial interface inside it, manufactured by a third party and Victron just supplier their driver with the VE.Config application.

I have managed to get hold of a beta set of drivers, which I shall be testing this weekend. I have been informed others have had success running the drivers inside Parallels, but they have not formally tested it.

If successful I am happy to share more details after the weekend.

However you will need to request them from the supplier (FTDI) direct, and agree to no onward distribution of the drivers. A search of the net will also find instructions, What has been supplied is about 2 or 3 release behind their released drivers so no idea what may or may not work. They are working on a formal release, but unlikely soon.

This is some of the information I have received..

You could try the beta FTDI ARM64 driver which was developed on Windows 10 but seems to also work on Windows 11.

Here is the ARM64 driver that was tested on the Lenovo Yoga C630 running Windows 10.

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Note that we are in the process of upgrading this to 2.12.36.4 with the hope that this can be WHQL certified to allow installation without having to disable the driver signature enforcement.

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We cannot support any virtual type OS. There can be all sorts of problems that are out of our control.
You can find our supported drivers here:
 
https://ftdichip.com/drivers/
 
If your target OS is Windows, please use it directly on that OS without any virtual machine.
 
If you still can’t get CDM v2.12.32.B3 for ARM64 driver to work, then you can wait for the upcoming release of 2.12.36.4 for ARM64. This is currently in development.


So until released drivers are available you will not get any support on these drivers!


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Thanks, I also think very well explained.

I'd infer from this that even though the special/beta drivers work, there's a good chance of them stopping from regular system updates.

bathnm avatar image
bathnm answered ·

@Greg0448 and @kevgermany

I can confirm, after much playing around that the beta drivers work, and I successfully ran VE.Config on Windows 11 Arm in a Parallels VM running on a Mac Book Pro M1.

You need to go through the process of disabling driver signing. lots of examples on how to do this on the web. Then install the drivers, edit the registry, remove the USB adapter, re-insert the USB adapter and re-install the drivers.

A lot of work and if driver signing is re-enabled then the drivers stop working.

The best bet is to email FTDI support at support5@ftdichip.com and ask for the beta driver details.

@mvader (Victron Energy) FYI.

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Brilliant, great you got it working, I'm sure this will help a lot. Roll on the release version from ftdi.
bathnm avatar image bathnm kevgermany ♦♦ ·
For those that also use Actisene N2K USB gateways, these also suffer the same issue. However the beta drivers did not help, and Actisense has no solution until released drivers are available. I just hope it is soon, as I have no intel based MAC to go back too!
greg0448 avatar image
greg0448 answered ·

Thanks @Bathnm for the detailed answer, that explains a lot. So I reinstalled everything on my old intel based macbook and it seems like its working, at least Windows is now recognising the MK3 device. Have yet to get back on site to confirm.

In the future I will look to trying with the updated drivers for the ARM based systems.

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