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jonmarinello avatar image

VictroConnect v5.48 Crashing on Mac

Connect to a 500A shunt and the app crashes. Started in version 5.48. On all my Macs.

Can somebody on the development/QA team look into this ASAP?

VictronConnect
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jonmarinello answered ·

full-report.txt (28.7 KiB)
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jonmarinello answered ·

Is Victron working on this? Can someone from Victron please respond to this?

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Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi

What we found is that VictronConnect has a problem when running on MacOS 12 and we are in the process of fixing this.

But there is a more severe problem with MacOS 12 and that is that the pairing with a pin code is broken in MacOS 12. This is not related to VictronConnect or Victron products, but pairing with a pincode seems broken for all apps and ble devices. When a product is already paired, it will be usable once VictronConnect is fixed with respect with the crash, but pairing to new products will not work until Apple fixes the pairing.

Kind regards,

Thiemo van Engelen

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jonmarinello answered ·

I just installed the latest version of VictronConnect v5.50 and now VictronConnect it NO LONGER shows the shunt in the list of available devices. So the problem is still not fixed in v5.50. Did you guys test the fix in v5.50? Please advise.

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As written above it is not only a VictronConnect problem.

Here you can find the changelog:

https://www.victronenergy.com/live/victronconnect:beta

Hi,

The fix for the crash was not yet included in v5.50. A beta version is expected in the upcoming weeks that will include a fix for the crash. The pairing problem will not be fixed as this is a problem in MacOS.

Regarding the shunt not being visible, this is a different and new problem. Does this still happen after restarting the mac?

Kind regards,

Thiemo van Engelen

I've had similar issues, MacOS 12 (Monterey) with other software as well failing to update but fixed with a reboot. MacOS users are not used to rebooting as in the past my computer would go for months without any need for major intervention, looks like Monterey has changed that. I updated my computer soon after Monterey was introduced so all my Bluetooth connections to Victron devices have issues... The good news at least the other Apple devices work with VictronConnect app.
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jonmarinello answered ·

Hi Thiemo,

Ok I got some time to test this more. After restarting my mac, the shunt not being visible went away. After that, I also did some testing with my Victron Blue Smart Charger and VictronConnect also crashes with that device.

BTW - I am a retired software engineer and I am happy to help with getting this issue resolved. Would it be possible to get me added to the Beta program so I can test the upcoming beta version before it is released to the public?

Thanks,

Jon

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Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi,

We just released a new beta of VictronConnect (version 5.52beta1) that should solve the crash on MacOS 12 / Monterey. It can be downloaded from https://www.victronenergy.com/live/victronconnect:beta

Kind regards,

Thiemo van Engelen

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I'll test it tomorrow morning. Thanks, Thiemo.

The beta fixed the issue on Mac OS 12.0.1 on my M1 MacBook Air. Unfortunately, on Mac OS 12.0.1 on my 2015v MacBook Air, I was unable to complete the tests because it would not allow me to set my BlueTooth PIN.


Thanks,

Jon

Can you replay with a link to the last working version?
herrerao avatar image
herrerao answered ·

Tried to download and open 5.52beta but get message: “VictronConnect” can’t be opened because Apple cannot check it for malicious software. Help!

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There's a workaround for that. After you attempt to install the app, visit Settings->Security & Privacy->General. At the bottom right of the window, you will see the option to go ahead and install the VictronConnect app.