since resent update to v498 on my multiplus
I get this in the settings Unsupported firmware version
The Multi/Quattro is running a firmware
version that is not fully supported by
VictronConnect.
Update VictronConnect to the latest
available version to enable settings.
I have latest VictronConnect install
Did you carry out the firmware update remotely via the VRM?
Hi @Mjones,
VictronConnect does not yet include or support v498. It is only available via a manual update from Victron Professional, for use with VE.Configure.
A new version of VictronConnect will be released with updated support for v498 shortly.
Yes via the vrm
@Guy Stewart (Victron Community Manager)
I also updated remotely via VRM (Device List > Firmware Update).
There are a couple of gotchas though. Read carefully through each page that is presented to you and check the boxes required.
One of the requirements is to disconnect all CAN bus BMS cables, there is only really one on my Multiplus since the other CAN socket has the terminator in), before hitting the "Update" button.
Also, you need to do it from a PC that has the VE Bus System Configurator installed as well as VE Configure 3 (both in the VE Configuration tools download). The initial part of the remote update process goes through 5 stages which also saves your settings to a *.rvsc file and opens VE Configure 3. However, at this stage you need to check through all the settings including whether the Grid settings are all correct. I initially saved that file (for safety so I new where it was), but I think the "process" does this anyway? Close VE Configure 3.
Now, open VE Bus System Configurator, open the *.rvsc file you have just saved and the program now converts your settings file to the new firmware compatibility and saves it as *_merged.rvms That is the file that you can now Upload via the VRM (Device List > Remote VE Configure).
This completes the firmware upgrade and hopefully restores all your original settings.
Thank you guy
I will wait for update
Thanks Guy,
I experienced the same problem. I updated my MultiPlus-II 24/3000/70-32 firmware to v498 from v496 on 16 October. I also updated to the, then, latest version of VictronConnect (v5.75). The problem of 'unsupported firmware version' remained. I'd performed the firmware update by checking Device List > Firmware Update in VRM.
Investigating further, I fired up an older EasySolar containing within a Multiplus Compact 24/1600/40-16 and updated to the latest firmware (also v498). I had the same problem.
I tried completely uninstalling VictronConnect and reinstalling. Since then I've spent quite a few hours investigating the problem to no avail.
It would be really helpful if, where updates are concerned, they all work in step with each other. I'm awaiting the compatible version of VictronConnect.
I had that problem when setting up my system with 2 MP2 plus in parallel. Had to use ve flash and go back to 497 in order to complete the setup.
Where can I find the 497 firmware? I'm only seeing 459 and 498 via Victron and the Dropbox? (27 Family Group)
Same issue here with Multiplus-II 12/3000 attempting to perform initial installation of system into my RV. Retailer says there's nothing they can do until Victron fixes either VC or firmware. I see where Victron says an update is coming "shortly". Victron, any idea how long before VC will be updated (or the firmware fixed)? Thanks.
Hi All,
A new version of VictronConnect, v5.76, will be released today that is compatible with v498.
If you don't see it yet, it may still under review with the App Stores, but should appear shortly.
We have also added an additional check to prevent this from happening again. Apologies to those inconvenienced.
