question

txdoc avatar image
txdoc asked

Victron app cannot locate charger

Charger pairs with Android phone just fine, but opening app.. app cannot see the charger. I'm on local, not VRM. I've deleted app an reinstalled. I've unpaired the charger and phone and repaired. Still cannot get the app and charger connected.

Any help is appreciated.

VictronConnect
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @TxDoc

Do you have location services enabled on the phone and did you give VictronConnect also the location permission?

Also, it is advised to not pair from the phones Bluetooth menu, but by selecting the product in VictronConnect. At that point, VictronConnect will make a connection and when it is not yet paired, pairing will be initiated and Android will show the pincode popup.

Kind regards,

Thiemo van Engelen

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Related Resources

Additional resources still need to be added for this topic