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Missing Consumption data on VRM dashboard

One of my installations has until recently been showing consumption data, but for the last few days and possibly before only shows some consumption data on the dashboard.

I have tried to remotely load the latest firmware on the customers CCGX in case the issue is the usual firmware bug, but when I try it comes back with an error, so unable to change firmware.

See image for todays data chart so far. You can see the VRM is seeing customer consumption, just not showing it all.

Note: This installation is off grid with just generator and battery. No PV fitted yet.screenshot-2021-03-28-at-161232.png

vrm portal
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Oops.. I forgot to mention this installations is only a few months old and has been reporting OK for some time, but now has this anomaly. CCGX firmware is 2.51

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