question

paul-ham avatar image
paul-ham asked

VRM not updating in realtime

16158915891191496540702393105974.jpgSystem appears offline on opening of portal but displays realtime within a few seconds. List of sites on all installations show last update at 2 months ago. I believe it is showing correct realtime data at times but no historical and no remote console available. Pictures taken before and after page refresh.

VRM
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4 Answers
spanner avatar image
spanner answered ·

Have you clicked on the advanced tab?


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paul-ham avatar image
paul-ham answered ·

Yes. No data to display.

1 comment
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spanner avatar image spanner commented ·

OK - have you selected the widget - see pic below i had to re-select the ones which were live?

1615892689137.png

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1615892689137.png (64.5 KiB)
paul-ham avatar image
paul-ham answered ·

Yes last seen 2 months ago

1 comment
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spanner avatar image spanner commented ·

cab you screen grab?


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Teun Lassche avatar image
Teun Lassche answered ·

I've checked it out for you, your device is sending realtime data but is not (correctly) logging to VRM. Can you check the connection on the GX device under Settings > VRM Online Portal?

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paul-ham avatar image paul-ham commented ·

I will get it checked on site and report back. It was displaying its ip address and showing as online but still problematic.

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