question

theo-za avatar image

Victronconnect version 5.38 upgrade integrity failure on mac os x

I am trying to upgrade to VictronConnect version 5.38 on MAC OS X Catalina 10.15.7 and get the following error in install.log

NSLocalizedDescription = "The update was canceled because the application integrity could not be verified.";

NSURL = "file:///var/folders/cd/1_xk8ltj19s9w2ntv0x4m5fc0000gn/C/com.apple.appstoreagent/com.apple.appstore/68CD7984-70E3-4936-BD28-7BEE9D1A92B0/mzps2756741891086010680.pkg#com.victronenergy.victronconnect.mac.pkg";

PKInstallPackageIdentifier = "com.victronenergy.victronconnect.mac";


Anyone else seeing this ?

VictronConnect
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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Have you tried downloading it again? Perhaps it was corrupted on the way.

This is the official link

https://apps.apple.com/au/app/victronconnect/id1084677271?mt=12

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Thanks - that worked. When I opened the link it opened the App Store app and installed 100%.

Same issue with the 5.39 upgrade. The official link above has a link to view in the appstore. Selecting that and hitting upgrade results in the following in install.log


O/S - MacOS Catalina Version 10.15.7 (19H524


2021-04-13 09:38:03+02 tk-mbp2 installd[704]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=123 "The update was canceled because the application integrity could not be verified." UserInfo={NSURL=file:///var/folders/cd/1_xk8ltj19s9w2ntv0x4m5fc0000gn/C/com.apple.appstoreagent/com.apple.appstore/AF85CEBE-D402-4E3D-9F39-D9122535D085/mzps11203081083736134986.pkg#com.victronenergy.victronconnect.mac.pkg, PKInstallPackageIdentifier=com.victronenergy.victronconnect.mac, NSLocalizedDescription=The update was canceled because the application integrity could not be verified.}