MultiPlus Compact damaged processor. Help

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damiano asked Feb 18, '21

MultiPlus Compact damaged processor. Help

Hello

I'm new here and I need Yours help.

I am asking for professional technical support.

At the outset, sorry for my English, I'm learning.

The subject of the problem is mine MultiPlus Compact model 24/1600/40-16.

The processor was damaged during the short-circuit of the installation. Its part number is SEC014009000, and the software was 1916125, which is the version of the old processor.

The short circuit was removed and the 5V power supply and all other signals were restored.

The question is whether the old processor can be replaced with a new processor and upload new software 2616xxx?

If it is possible to swap the chip, what version of the PIC. If not, what is the old version of the system and where the hex input comes from.

I count on any support because I feel sorry for my device. Even for a private message about this model only.

Thank you for any help and tips.

VRM firmware update

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Modifications Space

Node Red Space

Answer 1 · 2021-02-28T14:39:44Z

mvader (Victron Energy) answered · Feb 28, 2021 at 02:39 PM

Hey Damiano,

We don’t off such service or spare parts; I’m sorry.

You can ask your dealer to contact our repairs department, and see what the options are.

all the best. Matthijs

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 2 · 2021-03-02T16:32:26Z

damiano answered · Mar 02, 2021 at 04:32 PM

Thank you "mvader" for your reply , nice:)

J am an electronics engineer and a can do a lot.

I replaced the processor with PIC18F452.

Help me with the "hex" soft (32kB) ... please I want to fix it ...

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Answer 3 · 2021-03-03T08:22:58Z

damiano answered · Mar 03, 2021 at 08:22 AM

I contacted the repair department and they are helpless 
I have to send the equipment abroad ... no sense ... 
The processor is built in and the rest is ok, only the software is missing. 
just help me fix this unit .... I paid too much for it and it doesn't work .... sad
please send me a private message without affecting others.

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Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

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