question

45matches avatar image

VRM Online Portal #153 Connection Error

Been offline for 12 days. None of the other articles describe how to fix the issue. An answer that describes how to fix this issue would be helpful, and appreciated.

765db944-86cd-4e03-b5e5-801cd3eea81a.jpeg


VRMcerbo gx
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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @45Matches,

This is the documentation and troubleshooting procedure for VRM connection errors:

https://www.victronenergy.com/media/pg/Cerbo_GX/en/vrm-portal.html#UUID-c6032252-9e32-f3d3-57ea-e6978bb0f62c

Please post the results of those screens shown in that guide and it might indicate where the specific issue lies in your case.

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andrewborstein avatar image
andrewborstein answered ·

In case it helps other people, I ran into the same issue and fixed it by simply opening my WiFi settings on the panel connected to my Cerbo GX.

I went to Menu > Settings > Wi-Fi > Wi-Fi networks and clicked on the network it was previously connected to, which was showing some sort of bad status like "Disconnected" or maybe "Failure". As soon as I tapped to reveal the details of that network connection, its "State" automatically changed to "Connected". That's it! Seems kind of silly I had to do that at all, but it worked.

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.