Cerbo GX Remote Password (only) wrong when connecting via IP address

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jetwire asked Dec 8, '20

Cerbo GX Remote Password (only) wrong when connecting via IP address

Ok this is a strange one. When connecting to the Remote Console of the Cerbo GX via VRM my password works perfect every time.

When connecting via the IP address in a web browser it always says the password is wrong. I have reset and tried several (super simple) passwords and they only seem to work via VRM.

Once I disable the password check (Have to do this via VRM) I can get in again via direct IP on LAN. That is very insecure though.

Enable on LAN is enabled.

Any suggestions? I would like to have remote access in the event of losing internet.

My Venus GX at another site is working perfectly.

cerbo gx gx device

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valden commented · Dec 09, 2020 at 12:43 PM

I’m having password problems too with Cerbo, Remote Console, with Firmware v2.60.
I am connecting my iPhone to the Cerbo’s wifi network successfully. If I disable the Remote Console password, I can successfully connect to Remote Console via Victron Connect (with Bluetooth off so that only wifi enabled Victron devices are found).
However, if I set a password and ‘Manually reboot’ (as instructed) I cannot connect to Remote Console.

What is ‘Manually’ rebooting? Is that pulling the power cable from the Cerbo? Or simply using the Reboot selection under Settings, General?

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Guy Stewart (Victron Community Manager) answered · Dec 28, 2020 at 12:33 AM

There is a fix for this bug now in the 2.62 beta, thanks all for reporting.

If you need it immediately, please read about how to enable release candidate updates (and understand the risks) - https://community.victronenergy.com/questions/70348/venus-os-v2625-available-for-testing.html

Otherwise this will be part of the next official release.

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Modifications Space

Node Red Space

Answer 1 · 2020-12-08T06:37:17Z

Paul B answered · Dec 08, 2020 at 06:37 AM

how are you connecting to the internet currently via the wifi or via the lan connection.

if its via wifi, then try with a rj45 connection to the router then see if you can get it on the lan

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jetwire commented · Dec 08, 2020 at 03:08 PM

Thank you for the suggestion. I was on wifi. Just tried it with ethernet but the password still only works on VRM.

Tried changing the password a few more times this morning and a few hard reboots. Still no luck. Sounds like a bug but i'm surprised no one else has encountered it.

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pv-head jetwire commented · Dec 08, 2020 at 05:23 PM

I have the same issue in my cerbo installation. I also tested different passwords and so on... It only works without a password.

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problem.jpg (24.2 KiB)

jetwire pv-head commented · Dec 08, 2020 at 05:47 PM

Thank you for sharing! Does your password work when using VRM?

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pv-head jetwire commented · Dec 08, 2020 at 05:53 PM

Yes, the same password works perfect in VRM!

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jetwire pv-head commented · Dec 08, 2020 at 06:36 PM

Thanks! Hopefully the Victron people are seeing this.

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Answer 2 · 2020-12-08T20:51:47Z

eliott answered · Dec 08, 2020 at 08:51 PM

I would also like to add my +1. Happening on my test install as well.

Firmware 2.6

@400000005fcfe61a3b0fa2f4 QVNCServer new incoming connection from "127.0.0.1"
@400000005fcfe61b026e17dc QVNCServer Client protocol version RFB 003.003
@400000005fcfe61b026e371c
@400000005fcfe61b02b8e44c QVNCServer Authentication failed!
@400000005fcfe61b02c1026c QVNCServer disconnected from "127.0.0.1"

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Answer 3 · 2020-12-08T21:30:18Z

Guy Stewart (Victron Community Manager) answered · Dec 08, 2020 at 09:30 PM

Thanks for reporting all,

It has been reproduced and will be passed onto the developers to investigate and fix.

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Answer 4 · 2020-12-27T14:31:16Z

krl answered · Dec 27, 2020 at 02:31 PM

Same issue here. Just +1ing in case any news are commented

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