question

sebastian-w avatar image
sebastian-w asked

VictronConnect Mac vs. Windows (Multiplus MK3) - Asking for password to update

I have a little problem.
When I'm connected with VictronConnect on Windows via USB MK3 to my MultiPlus (2609) I can see the MultiPlus, connect to it.

When I do it on my Mac, I get information that it has found a MultiPlus MK3, and I to update.
When I click update, it asks for a password. Can't seem to find it anywhere.

VictronConnectMK3
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4 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

For now at least, that password is in the VictronConnect VE.Bus manual - https://docs.victronenergy.com/victronconnect-vebus.html#firmware-updates

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sebastian-w avatar image sebastian-w commented ·

- Thanks :D

[moderator's note: edited to remove installer password - jfc]

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dbainbridge avatar image
dbainbridge answered ·

Is it the standard macOS password dialog? If it is and you have a password set for your macOS user it is probably that.

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@Sebastian W. - A screenshot of the dialogue box that is asking for the password would help us answer it for sure.

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sebastian-w avatar image sebastian-w Guy Stewart (Victron Community Manager) ♦♦ commented ·

Here is some shots.

I have talked with my Victron connection at victron.dk.

They don't know the password.

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image.jpg (3.4 MiB)
image.jpg (3.4 MiB)
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

https://docs.victronenergy.com/victronconnect-vebus.html#firmware-updates

The Windows version should also ask to update the Multi. Maybe that VictronConnect version is not up to date?

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atne avatar image
atne answered ·

i have the same problem with the newest version i want to try alsow to update my firmware

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·

Did you take a look at the links posted in here? It is in he VictronConnect manual.

https://www.victronenergy.com/media/pg/VE.Bus_Configuration_Guide/en/firmware-updates.html

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