question

trungt avatar image
trungt asked

Control Console / Firmware Update /Error 1392 on Raspberry pi3+

Good day to you all..

I wondered if there are any experts out there who is able to help me with the issues I am currently experiencing as i'm no expert in these matters.

Background info: I'm running VOS v2.57 on a RPi3+ connected to a mppt 100/50. RPi is connected on a lan network. No issues since installation the first time round (about 3 months ago).

Here are the issues:

1) VRM stopped (on the 12/08/20) logging data at the predefined interval and instead only logged the information on an hourly basis.

2) I checked the VRM and saw that the summary stated it was "Old Data! go to Device List" which was not there before??

3) I clicked on the Device list and there was a 'Update Firmware" notification which was not there before (at the bottom of photo).

The following error came up:

It states Error 1392 however, 2-way communication is enabled as seen below:

4) With the above failing, I tried to logged onto the Control Console in the VRM to update the firmware and the following came up: (Failed to connect to GX Device). So as you can imagine, there was a lot of head scratching by myself at this point in time.

5) On failing so far, I re-installed VOS v2.57 and then see if I was able to acquire VRM using the IP address but, this was not possible.


Tried the following:

1) Wait a day to see if the error would go away - just in case it was a one-off.

2) Rebooting RPi - nothing happened.

3) Re-installing VOS - nothing happened.

4) Rebooted modem (even though I know it was working perfectly all the time) - nothing happened.

5??) I was thinking about deleting my devices from VRM and start all over again but, I didn't want to lose all the captured data.


So, if there are any experts out there your help is much appreciated...

VRMfirmware update
1597355198023.png (43.8 KiB)
1597355529671.png (53.6 KiB)
1597355724576.png (31.8 KiB)
1597356601078.png (30.6 KiB)
1597356946313.png (11.6 KiB)
1597355016103.png (11.6 KiB)
1597355066160.png (11.6 KiB)
1597355296645.png (51.9 KiB)
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

4 Answers
trungt avatar image
trungt answered ·

Carrying from above, another possibilities would be:

1) If deleting the installations (mppt & GX device) on VRM didn't work, then would rolling the VOS back to v.2.56 (instead of v2.57) help and I have read some threads about v2.57 and some issues?

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

JohnC avatar image
JohnC answered ·

Hi @TrungT

I'd suspect a networking issue, that 'Last Seen' thing in the hours level would send me off in that direction.

v2.58 is now current, you could try that if you can get it loaded. But unlikely to be the cause of your issue.

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

trungt avatar image
trungt answered ·

Hi John - many thanks for your comments. From hours it then stopped to nothing. I will try v.2.58 and see what happens - I have had a look and already downloaded it from the list. Perhaps install that and then start from scratch? (losing the data is not as bad as not having new data) - will look to do in the next day or two.

Many thanks again.

1 comment
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

JohnC avatar image JohnC ♦ commented ·

VRM will retain your data. Unless you do something silly..

0 Likes 0 ·
trungt avatar image
trungt answered ·

Update;

Had to delete the device with v2.57 on the VRM, install v2.58 and start all over again - seems to work although i've lost the data on the VRM portal (I did download it and save it).

Many thanks for your comments/input..

2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.