question

Alan avatar image

Cant get to enter pairing PIN on Note 9

Hi guys

Just installed an IP22 smart charger

When I launch VictronConnect on my Samsung Note 9, it sees the IP22, goes through communication process (IP22 lights flash) but stops at 80% and never gives the option to enter the pairing PIN.

I have reinstalled VictronConnect and still fails.

Have installed VictronConnect on both my Tab A and Galaxy Tab S4, and both ask for PIN and connect.

Problem is Note 9 not asking for PIN, but waiting for it before completing connections.

Any ideas?

Bluetooth
2 comments
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

@Alan

Check under bluetooth in settings and see if it is listed as paired there. If it is forget the device and try again.

Alan avatar image Alan Alexandra ·

Hi Cant pair it there either

3 Answers
Thiemo van Engelen (Victron Energy staff) avatar image

Hi Alan,

If even pairing from the Bluetooth menu does not work and other phones do work then there seems to be a problem with the Bluetooth software in your phone. I can say that there are numerous installs of VictronConnect on other Galaxy Note 9 phones and we do not get the same kind of reports from other Note 9 owners. This suggests that the problem is not a generic Note 9 problem, but more specifically with your phone.

There are 2 more things you could try:

1. Go to settings -> Apps -> Select "Show system apps" in the 3 dot menu on the top right -> Look for the Bluetooth app and select -> Select Storage -> Clear Data (bottom of the screen) -> restart phone.

or

2. Factory reset the phone


Kind regards,

Thiemo van Engelen

Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Alan avatar image

Thanks for answer. No Icon on top, always get a pop up asking for PIN

Have tried airplane mode and rebooting, still no go :(

Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Thiemo van Engelen (Victron Energy staff) avatar image

Hi Alan,

Could it be that it shows a notification in the top notification bar?

From Samsung phones we are used to them showing a PIN code popup, but on Huawei phones it is quite common that it does not show a PIN popup, but just a small notification in the notification bar. You then need to draw down the notification bar for the phone to show a notification that it is waiting for the PIN code.


Another thing to try is enable and disable airplane mode or restart the phone and then try again. Both options restart the Bluetooth software on the phone. We have seen that it might get confused sometimes and these can help to recover from that.


Kind regards,

Thiemo van Engelen


Share
10 |3000 characters needed characters left characters exceeded

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.