Hello, I bought a Venus GX and I can't add the installation to the VRM plataform, every time I try to request access, it appears the same message: "All administrators of the installation have been notified by email. It will be accessible for you after one of them approves the request"
It is a new device, I don't know why the message appears, could you help me, I already try everything, already upgrade the version, check the internet and nothing.
Please help me
