Victron connect not functioning on android phone

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nigel-t asked Apr 6, '24

Victron connect not functioning on android phone

3 phase 10kva quattros. Successfully did this on my phone a few months ago. Problems today.

Phone connects and sees 3 units. But when it goes to configure, and inverter flashes the lights but there is no way to confirm on the phone. See picture.

I've deleted and reloaded VC

VictronConnect

1000003528.jpg (152.6 KiB)

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Alexandra ♦ commented · Apr 06 at 01:47 PM

@NIgel T

Are they already configured and you are trying to change them?

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nigel-t Alexandra ♦ commented · Apr 06 at 01:54 PM

No they're brand new.

Just managed to get them started by using VE.BUS System Configurator.

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kevgermany answered · Apr 08 at 07:48 AM

@NIgel T

See comments and response from @Guy Stewart (Victron Community Manager)

If possible, please try again with a different phone or tablet. Thanks. It would help a lot if you can let us know the result.

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nigel-t commented · Apr 08 at 08:05 AM

OK will try. Before I got to that screen, the steps before had the 'accept' buttons partially visible.

Just to try things, and with the 3 inverters disconnected from loads, I selected parallel rather than 3-phase, just the one button marked 'master'. Once pressed, no more options were available.

Nigel.

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Answer 1 · 2024-04-06T17:47:41Z

kevgermany answered · Apr 06 at 05:47 PM

@Guy Stewart (Victron Community Manager)

Is this another example of a truncated screen?

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Guy Stewart (Victron Community Manager) ♦♦ commented · Apr 08 at 03:57 AM

Perhaps, I'll add this bug to the other ticket where buttons are drawn off screen on some devices.

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