Hey everyone
I have a smart shunt IP65, (shu065150050) and have connected it via the VE direct port with a VE direct cable as the shunts cable is female and I brought a victron male to male cable.
The multiplus ii is reading just fine on the cerbo.
The shunt reads on Bluetooth but I am getting nothing on my cerbo gx/ touch 50. I am using Fogstar 24V batteries.
Anyone have any idea on what I can do to fix the issue?
Also any advise on the DCVV settings?
Have you gone into the Cerbo GX set up, Settings > System Setup and made sure that the Cerbo is selecting the SmartShunt as the battery monitor. If this does not list the SmartShunt as an option then it is not set up right.
Your description is confusing as the SmartShunt should connect to a VE Direct port on the Cerbo GX, not the VE Can port.
I used a multi meter on the VE direct Female coming out of the shunt and I’m getting power to two pins (pins 1 & 2), then when I plug in the male to male cable I get power to pins 2 and 4.
I’m quite baffled at what could be wrong!
Hi @Louis - sorry to say there is a known issue with this unit and it will need to be returned to your supplier for replacement.
There is a tech note about this available for dealers.
There is also a work around by using a USB to Ve.direct cable instead, but I would advise getting a replacement.
I have the same problem, my Cerbo GX doesn't recognize the SmartShunt.
Is the problem with Cerbo or SmatShunt?
I live in Brazil but I bought the products in Canada, can I make this exchange with a brazilian dealer?
Replacing the SmartShunt is a remedy though; a hardware change was made in that product.
A quicker fix than replacing the SmartShunt is to connect it with the VE.Direct to USB adapter to the Cerbo GX.
Either option should be available to you worldwide at any Victron dealer regardless of place of purchase. It’s a known issue and a known remedy, and the dealer should get in touch with their supplier if they aren’t aware of it.
