question

nmac5200 avatar image
nmac5200 asked

Global link 520 latest Victron Connect

Had a fully working Global link 520 installation until recently.

The device remains connected to VRM albeit with a pretty poor LTE signal (always been that way) and is continuing to report data on VRM.

But I can no longer connect to the device locally using Victron Connect.

The device shows up on the “my devices” list as normal, but the “connecting” bar reaches 60%, then starts over 2 more times, reaches 60% each time and finally posts the “unable to connect” message.

The only thing that has changed is the Victron Connect app.

I am using an iPhone 12 Pro Max with IOS 16.5.1 and Victron Connect 5.93.

Reinstalling Victron Connect does not fix the problem; all other Victron Connect devices are working properly.

Any thoughts?

VictronConnectgloballink
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3 Answers
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·


EDIT 2023-8-30: new version that fixes this has been released.


Hi @nmac5200

We have identified a regression in VictronConnect v5.93 which causes this behavior when connecting to a GX device or GlobalLink over bluetooth. We will release a new version as soon as possible that fixes this.

Kind regards,

Thiemo van Engelen

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nmac5200 answered ·

Thiemo - thanks for confirming the issue quickly!
I look forward to the fixed version asap . . .

Best regards
Nigel Macleod

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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

hi!

yesterday we released a new version of VictronConnect to address exactly this issue. v5.94.

Issue is fixed.


Thank you for reporting - it helped getting the issue fixed quickly.

Apologies for the inconvenience!

Matthijs / Victron

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nmac5200 avatar image
nmac5200 answered ·

Thanks guys - my problem is confirmed resolved with 5.94.

Fast work . . . and much appreciated!
Nigel

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