The new Smart Shunts IP65 work well through the Bluetooth App Android connection. However, when connected by the Victron Cerbo GX is lost connection. (so it did work). How to reconnect? I tried fresh install and disconnect but without success. Any idea?
To be clear, you are connecting the SmartShunt IP65 to the Cerbo using a VE.Direct cable, yes? Connection to the Cerbo via bluetooth is not possible.
My SmartShunt works via Bluetooth, but gets no connection to Cerbo via VE.Direct.
So I measured the signals on the VE-Direct. Powersupply, stable 2.65V (!?) independet of the powersupply of the SmartShunt. Serial signal on Tx of the Shunt. No answer from the Cerbo.
Are the 2.65V normal for a SmartShunt. I dont believe that the input of the Cerbo works with such a low voltage.
Hi @Bob Kookaburra & @Sas,
Apologies for not responding to this earlier. We now have confirmed an issue with the SmartShunt IP65 VE.Direct ports when connected to Cerbo GX.
This affects serial numbers HQ2303 up to and including HQ2313
If your model is in this range, and you're experiencing issues please contact your Victron Dealer for a remedy. They should now be aware, but if they are not, please ask them to contact their Victron contact to receive the tech note and process the claim.
