question

I've exactly same Issue on Remote VEConfigure, VRM App on Windows and Mobile and Firmware Updates.

Did you possibly find any root cause?

What version is the GX running?

Double check that your router is not blocking it. I eventually found that my router was not authorising the Cerbo even though it seemed to connect sometimes.

The Cerbo appears as "Einstein" on your network.

Hi!,

Thanks a lot for helping!

Venus OS (non large), on Raspi v4

Version: v3.00 (20230529211714)

Just went through the Logs and found one strange thing in mqtt-rpc, maybe related?

@40000000648a1aa62b8ccfb4 *** starting mqtt-rpc ***
@40000000648a1aac0da7c7ec INFO:__main__:/opt/victronenergy/mqtt-rpc/mqtt-rpc.py v1.86 is starting up
@40000000648a1aac0da7db74 INFO:__main__:Loglevel set to INFO
@40000000648a1aac24998b84 INFO:root:[InitBroker] Reading config file
@40000000648a1aac24acc564 INFO:root:[InitBroker] Registering CCGX at VRM portal
@40000000648a1aad0fc869b4 INFO:root:[InitBroker] Not updating config file and not restarting Mosquitto, because config is correct.
@40000000648a1aad0fd152f4 INFO:root:[InitBroker] Registration successful
@40000000648a1aad1560d104 INFO:__main__:Response from broker to connect request (0 is good): 0
@40000000648a1aad15b749bc INFO:__main__:Plugins: 
@40000000648a1aad15bd0294 INFO:__main__:Starting mainloop, responding on only events
@40000000648a1ab9014e6384 Exception in thread Thread-1:
@40000000648a1ab9014ef40c Traceback (most recent call last):
@40000000648a1ab90150e80c   File "/usr/lib/python3.8/threading.py", line 932, in _bootstrap_inner
@40000000648a1ab901b0ced4     self.run()
@40000000648a1ab901b1e044   File "/usr/lib/python3.8/threading.py", line 870, in run
@40000000648a1ab901d2f11c     self._target(*self._args, **self._kwargs)
@40000000648a1ab901d4681c   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 3452, in _thread_main
@40000000648a1ab902d0d91c     self.loop_forever(retry_first_connection=True)
@40000000648a1ab902d28e9c   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 1779, in loop_forever
@40000000648a1ab9034bf0d4     rc = self.loop(timeout, max_packets)
@40000000648a1ab90352652c   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 1181, in loop
@40000000648a1ab9039b60c4     rc = self.loop_read(max_packets)
@40000000648a1ab9039d06a4   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 1572, in loop_read
@40000000648a1ab90400dd3c     rc = self._packet_read()
@40000000648a1ab90400ecdc   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 2310, in _packet_read
@40000000648a1ab904b84a44     rc = self._packet_handle()
@40000000648a1ab904bc3a14   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 2936, in _packet_handle
@40000000648a1ab905f2a6d4     return self._handle_publish()
@40000000648a1ab905f43544   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 3216, in _handle_publish
@40000000648a1ab90654049c     self._handle_on_message(message)
@40000000648a1ab90655548c   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 3444, in _handle_on_message
@40000000648a1ab90714f724     self.on_message(self, self._userdata, message)
@40000000648a1ab90716f2f4   File "/opt/victronenergy/mqtt-rpc/mqtt-rpc.py", line 859, in on_paho_message
@40000000648a1ab9073fcbfc     command, params = extract_command_and_params(message)
@40000000648a1ab9074916e4   File "/opt/victronenergy/mqtt-rpc/mqtt-rpc.py", line 843, in extract_command_and_params
@40000000648a1ab9075f718c     raise Exception("Received a message without any opCommand in it! Weird. Message: %s" % data)
@40000000648a1ab90760bd94 Exception: Received a message without any opCommand in it! Weird. Message: {'val': '{"opCommand": ["vebusremoteconfig", {"servicename": "com.victronenergy.vebus.ttyUSB0", "file_md5_hash": "f3ab5bd9ab6976aa5845c19ea5a8e0ff", "cmd": "write", "commandid": "m6xRYfS7"}], "ts": "1683152178"}', 'ack': True, 'ts': 1683152178971, 'q': 0, 'from': 'system.adapter.mqtt.0', 'user': 'system.user.admin', 'lc': 1683152178971}
@400000006497f7d32c729fbc *** CCGX booted (0) ***
@400000006497f7f430adf7ac *** starting mqtt-rpc ***
@400000006497f7f92b14e864 INFO:__main__:/opt/victronenergy/mqtt-rpc/mqtt-rpc.py v1.86 is starting up
@400000006497f7f92b21aa04 INFO:__main__:Loglevel set to INFO
@400000006497f7f9347344dc INFO:root:[InitBroker] Reading config file
@400000006497f7f934735864 INFO:root:[InitBroker] Registering CCGX at VRM portal
@400000006497f7fa00d904a4 INFO:root:[InitBroker] Not updating config file and not restarting Mosquitto, because config is correct.
@400000006497f7fa00e0bd34 INFO:root:[InitBroker] Registration successful
@400000006497f7fa01a0502c INFO:__main__:Response from broker to connect request (0 is good): 0
@400000006497f7fa02aa655c INFO:__main__:Plugins: 
@400000006497f7fa02b46bc4 INFO:__main__:Starting mainloop, responding on only events
@400000006497f7fc185295dc Exception in thread Thread-1:
@400000006497f7fc1852a964 Traceback (most recent call last):
@400000006497f7fc1852b134   File "/usr/lib/python3.8/threading.py", line 932, in _bootstrap_inner
@400000006497f7fc18d3cbfc     self.run()
@400000006497f7fc18d3df84   File "/usr/lib/python3.8/threading.py", line 870, in run
@400000006497f7fc18d3eb3c     self._target(*self._args, **self._kwargs)
@400000006497f7fc18d3f6f4   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 3452, in _thread_main
@400000006497f7fc1ad1a384     self.loop_forever(retry_first_connection=True)
@400000006497f7fc1b27c64c   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 1779, in loop_forever
@400000006497f7fc1b6509e4     rc = self.loop(timeout, max_packets)
@400000006497f7fc1b6a3dec   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 1181, in loop
@400000006497f7fc1b952e1c     rc = self.loop_read(max_packets)
@400000006497f7fc1bc12fbc   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 1572, in loop_read
@400000006497f7fc1bf7e3a4     rc = self._packet_read()
@400000006497f7fc1c578fd4   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 2310, in _packet_read
@400000006497f7fc1cdc63bc     rc = self._packet_handle()
@400000006497f7fc1cdc7b2c   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 2936, in _packet_handle
@400000006497f7fc1eb42d14     return self._handle_publish()
@400000006497f7fc1eb682bc   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 3216, in _handle_publish
@400000006497f7fc1f1b7a64     self._handle_on_message(message)
@400000006497f7fc1f1b8dec   File "/usr/lib/python3.8/site-packages/paho/mqtt/client.py", line 3444, in _handle_on_message
@400000006497f7fc2061aa4c     self.on_message(self, self._userdata, message)
@400000006497f7fc2063b5bc   File "/opt/victronenergy/mqtt-rpc/mqtt-rpc.py", line 859, in on_paho_message
@400000006497f7fc2086fcfc     command, params = extract_command_and_params(message)
@400000006497f7fc2088a2dc   File "/opt/victronenergy/mqtt-rpc/mqtt-rpc.py", line 843, in extract_command_and_params
@400000006497f7fc20be7434     raise Exception("Received a message without any opCommand in it! Weird. Message: %s" % data)
@400000006497f7fc20be8f8c Exception: Received a message without any opCommand in it! Weird. Message: {'val': '{"opCommand": ["vebusremoteconfig", {"servicename": "com.victronenergy.vebus.ttyUSB0", "file_md5_hash": "f3ab5bd9ab6976aa5845c19ea5a8e0ff", "cmd": "write", "commandid": "m6xRYfS7"}], "ts": "1683152178"}', 'ack': True, 'ts': 1683152178971, 'q': 0, 'from': 'system.adapter.mqtt.0', 'user': 'system.user.admin', 'lc': 1683152178971}

I've even tried to delete VRM Installation as described in below post and made a new one. Raspberry is on VOS 3.0. still same issue.

Control Console / Firmware Update /Error 1392 on Raspberry pi3+ - Victron Community (victronenergy.com)

Maybe something related to the combination of my Devices?

I've setup a second Rasperry now for my friend as he will start using Victron as well. This second Raspi is within same Network at my home currently. Remote Configure is working like a charm on it.

So I'm pretty sure it isn't really a Network Issue.

On my VRM/Raspi System i still have the same Issue with Error 1392

I have the same error. I did a remote configuration and firmware updates in the past. Now I was playing with MQTT and sending settings. Reboot did not help. All devices are up to date and sending data. Any updates on that issue?

For me it suddenly disappeared after testing it again a few weeks later. In between i did Update of Multiplus Firmware and several Venus OS Updates ...