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Starlink not booting on 12/250 Phoenix Inverter

I’m not having much luck getting the Victron Phoenix 12/250 to power my Starlink internet, and am hoping that someone can help please. When on the inverter, Starlink will reboot about 30s after power up. If I have a light bulb also connected, the bulb will briefly flicker at that stage too.

The Starlink dish (gen 1, round with black cables) normally consumes approx 80W (PF 93%). However during startup it can draw more than that. (174W for a second according to my own measurements.) The rating of the inverter is 400W peak, so would seem to be well within spec.

The inverter has been tested as being ok by the local Victron service agent. However a replacement is being made available. I’m not particularly confident that the replacement will fare any better (unless it has different firmware). Is there any diagnostic information available from the inverter (other than the LEDs)? Any other suggestions for my testing? Has anyone got a gen1 Starlink dish working off a Phoenix Inverter?


Thanks


Background info:

  • I calculated that my 12 VDC wiring + connections have a resistance of less than 7.8 milli ohms. (This is based on the voltage drop measured when the inverter was driving a 60W incandescent light bulb). The cables are short (<30cm) and there is no fuse (anymore).
  • The battery is in a Ford Territory, and starts the engine ok. I’ve tried with and without the engine running. So I’m reasonably confident that it's not a DC issue.
  • Snow melt mode on the dish is off. Eco mode off on inverter
  • I’m not a power electronics specialist, but I’ve got a degree in electrical engineering so hopefully I can understand a bit of technical talk.


Phoenix Inverter
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